Last Updated on July 5, 2026 by admin
Are you looking for how to contact Opay customer care through phone number, whatsapp, email address either for complaint or for enquiry and you don’t know how to reach out to them? Here is good news for you as we are going to give you details about how to contact customer service.
OPay has become one of Nigeria’s most widely used fintech platforms, offering services such as money transfers, bill payments, airtime purchases, debit cards, savings, and POS solutions. With millions of customers using the app daily, it’s not unusual to occasionally experience issues like failed transactions, delayed reversals, login problems, or account restrictions.
The good news is that OPay provides several customer support channels to help users resolve problems quickly. Whether you prefer speaking to an agent over the phone, sending an email, chatting on WhatsApp, or using the in-app Help Center, there are multiple ways to get assistance.
In this guide, you’ll learn the official OPay customer care phone numbers, email addresses, WhatsApp contacts, and the best ways to reach customer support for fast assistance.
Read: How to contact Gotv Customer care service in Nigeria
Why You May Need to Contact OPay Customer Care
There are many situations where contacting OPay support can help resolve an issue.
Common reasons include:
- Failed money transfers
- Delayed transaction reversals
- Incorrect account debit
- Login problems
- Forgotten password or PIN
- Blocked or restricted account
- ATM or OPay card issues
- KYC verification problems
- POS settlement delays
- Merchant registration enquiries
- Complaints about unauthorized transactions
- General account enquiries
- Feedback or suggestions
No matter the issue, providing accurate information will help the support team assist you more efficiently.
Also read: How to become Union bank POS Agent/UnionDirect
How to Contact Opay Customer Care service
You can either contact Opay on Whatsapp, email, address location and Phone call.
1. OPay Customer Care Phone Numbers
Calling customer service is often the fastest option when you need immediate assistance.
For App and Card Support
Phone: Mobile Mobile Card 0700 888 8328 / 0201 8888328 Phone 0700 8888 329
These numbers can be used for:
- Failed transfers
- Account enquiries
- Card-related issues
- Login assistance
- Account restrictions
- General customer support
For POS Business Support
If you’re an OPay merchant or POS agent, use:
Phone: 0700 888 8329
These dedicated lines handle:
- POS terminal issues
- Settlement delays
- Merchant onboarding
- Commission enquiries
- POS technical support
The published contact numbers are intended to connect customers with the appropriate support team for their specific issue.
1, WhatsApp
Do you need help right now? Contact opay customer service via chat on WhatsApp +234 916 599 8936
2. Email
i.You can contact Opay customer care through email channel.: customerservice@opay-inc.com
ii. For Opay Fraud related issues send an email to: ng-antifraud@opay-inc.com
iii. For legal matters kindly send email to Opay via : ng-privacy@opay-inc.com
iv: For partnering opportunities from business send email to : ng-partners@opay-inc.com
You can also read: How to become Access bank point of sale (POS) Agent/ CLOSA agent
3.In-App Customer Service
This offer 24/7 self-service like transfer dispute or card dispute etc with real-time information and update with resolution and chat with Customer Service Agent via live chat, by doing so, users can access to quick customer service wherever and whenever they are
OPAY Office Address in Nigeria
Customer Service Centers
How to apply for Opay POS
If you want to start a POS business in Nigeria, applying for an OPay POS machine is a straightforward process. Once your application is approved, you can begin offering services such as cash withdrawals, deposits, transfers, bill payments, and airtime purchases to customers.
Requirements to Apply for an OPay POS
Before applying, make sure you have:
- An active OPay account or OPay Business account
- A valid Nigerian phone number
- Your Bank Verification Number (BVN)
- A valid means of identification (National ID, Driver’s License, Voter’s Card, or International Passport)
- A recent utility bill or proof of address
- A business location or shop (recommended for verification)
- Passport photograph (if requested)
How to Apply for an OPay POS Machine
Step 1: Download the OPay Business App
Install the OPay Business app from the Google Play Store if you do not already have it. Existing OPay users can also sign in using their current account if merchant features are available.
Step 2: Register or Log In
Create a merchant account or log in with your existing OPay account.
Complete the Know Your Customer (KYC) verification by providing the required personal and business information.
Step 3: Open the POS Section
After logging in:
- Tap My POS
- Select Apply for POS
Step 4: Complete the Application Form
Provide the requested details, including:
- Business name
- Business address
- Business type
- Contact information
- Preferred POS machine type
- Preferred pickup or delivery location
Ensure all information is accurate to avoid delays during verification.
Step 5: Submit Your Documents
Upload the required documents, such as:
- Valid ID
- BVN
- Proof of address
- Passport photograph (if required)
Step 6: Wait for Verification
OPay reviews your application and verifies your details. This may take anywhere from a few days to about a week, depending on the completeness of your application and the verification process.
Step 7: Receive Your POS Machine
Once approved, OPay will notify you.
Depending on the option you selected, you can:
- Pick up the POS machine from a designated location, or
- Have it delivered to your business address.
Services You Can Offer
With an OPay POS, you can provide:
- Cash withdrawals
- Cash deposits
- Bank transfers
- Airtime purchase
- Data purchase
- Electricity bill payments
- TV subscription payments
- Balance enquiries
Tips to Increase Approval Chances
- Complete all KYC verification.
- Use a valid and accessible business address.
- Upload clear, readable documents.
- Ensure your phone number is active.
- Fill in every required field accurately.
Benefits of Becoming an OPay POS Agent
Some advantages include:
- Instant transaction settlement
- Competitive transaction fees
- Opportunity to earn commissions on transactions
- Support for multiple banking services
- Access to a growing network of customers across Nigeria
For more information or to begin your application, visit the official OPay merchant portal:
Contact us; Kokobest04@gmail.com
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