How to block and unblock opay ATM Card and account

There are several ways to block your OPay account, depending on the situation:

1. Using USSD Codes (for Lost or Stolen Phone/Card):

• To block your OPay account (if your phone is lost or stolen): Dial *955*131# and follow the prompts. This works on all mobile networks.  
• To block your OPay ATM card (if your card is lost or stolen): Dial *955*132# and follow the prompts.

2. Through the OPay App (if you still have access)

• Log in to your OPay app.
• Go to the Customer Service Center (usually an icon that looks like a headset).
• Click on Live Chat and request the customer service representative to block your account, explaining the reason.  

3. Contacting OPay Customer Care via Phone:

• Call OPay’s customer care at these numbers: 0700 8888328 or 01 888328.
• Explain that you want to block your account and the reason.
• You will likely be asked to provide some details for verification, such as your account number, name, phone number, and transaction history.

4. Visiting an OPay Office:

• While OPay doesn’t have traditional bank branches, they have physical offices in various locations across Nigeria, including Lagos, Abeokuta, Ibadan, Kano, Imo, Aba, Kogi, Port Harcourt, and Edo.
• To find the specific address of an office near you, log in to your OPay app, navigate to the Customer Service Center, and click on “Office Addresses”.
• Visit the office and request to block your account.

5. Contacting OPay Support via Email or Social Media:

• Email: You can try sending an email to support@opay.com or customerservice@opay-inc.com to request account blocking.
• WhatsApp: You can chat with OPay on WhatsApp at +2349165998936.  
• Social Media: Reach out to OPay via their official Facebook (@OPay) or Twitter (@OPay_NG) accounts.

Also read: How to register for Opay mobile app and get account

How to unblock Opay account

You can unblock your OPay account by contacting OPay customer support through the following channels:

1. Through the OPay App:

• Log in to your OPay app.
• Go to the Customer Service Center (usually a headset icon).
• Click on Live Chat and explain that you want to unblock your account and the reason for it being blocked. Follow their instructions and provide any necessary information.

2. Contacting OPay Customer Care via Phone:

• Call OPay’s customer care at these numbers: 0700 8888328 or 01 888328.
• Explain that you want to unblock your account and the reason.
• Be ready to provide your account details and any other information they may require to verify your identity.

3. Visiting an OPay Office:

• Locate the nearest OPay office by checking the “Office Addresses” in the Customer Service Center of your OPay app.
• Visit the office and request to unblock your account.

4. Contacting OPay Support via Email or Social Media:

• Email: Send an email to support@opay.com or customerservice@opay-inc.com detailing your request to unblock your account.
• WhatsApp: Chat with OPay on WhatsApp at +2349165998936
  • Social Media: Reach out to OPay via their official Facebook (@OPay) or Twitter (@OPay_NG) accounts.

5. Using USSD Code (if you blocked via USSD):

• If you initially blocked your account using the USSD code *955*131#, you might be able to unblock it using the same code. Dial *955*131# and follow the prompts to unblock your account. You may need to enter your last four digits of your payment PIN to confirm.

FAQS

Why would I need to block my OPay account?

• Lost or Stolen Phone: To prevent unauthorized access to your account and funds if your phone is lost or stolen.
• Lost or Stolen OPay Card: To prevent unauthorized transactions using your physical OPay card.
• Suspicious Activity: If you notice any unusual or unauthorized transactions on your account.
• Compromised Account: If you suspect your account details (like your PIN or password) have been compromised.
• Voluntary Blocking: In some cases, you might want to temporarily block your account for personal reasons.

How can I block my OPay account?

• USSD Code (for Lost/Stolen Phone/Card): Dial *955*131# to block your OPay account and *955*132# to block your OPay card.
• OPay App: Contact customer support via the Live Chat feature within the app.
• Phone Call: Call OPay customer care at 0700 8888328 or 01 888328.
• OPay Office: Visit a physical OPay office (check the app for locations).
• Email/Social Media: Contact OPay support via email (support@opay.com or customerservice@opay-inc.com), WhatsApp (+2349165998936), Facebook (@OPay), or Twitter (@OPay_NG).

What information will I need to provide to block my account?

• Your registered phone number.
• Your full name as registered on OPay.
• Potentially your account number or BVN.
• The reason for blocking your account.
• For card blocking, you might need your card details.

Is there a fee to block my OPay account?

• Generally, OPay does not charge a fee for blocking your account due to loss, theft, or security concerns. However, it’s always best to confirm with customer support.

Can I block my account temporarily?

• Yes, you can request a temporary block. Make sure to specify this when contacting customer support. You’ll also need to inquire about the process and timeframe for unblocking it later.

What happens after I block my OPay account?

• You will not be able to make transactions (send money, receive money, pay bills, etc.) from your account.
• Your funds will remain in your account.
• If you blocked your card, it will become unusable for transactions.

How do I unblock my OPay account?

• OPay App: Contact customer support via Live Chat.
• Phone Call: Call OPay customer care at 0700 8888328 or 01 888328.
• OPay Office: Visit a physical OPay office.
• Email/Social Media: Contact OPay support via email, WhatsApp, Facebook, or Twitter.
• USSD Code (if blocked via USSD): Dial *955*131# and follow the prompts, potentially requiring your payment PIN. 

What information will I need to provide to unblock my account?

• Your registered phone number.
• Your full name as registered on OPay.
• Potentially your account number or BVN.
• The reason for the block and why you want to unblock it.
• You might need to answer security questions to verify your identity.

How long does it take to unblock my OPay account?

• The time it takes to unblock your account can vary depending on the reason for the block and the verification process. Contacting customer support directly via phone or in-app chat usually leads to a faster resolution.

Can someone else unblock my account for me?

• No, for security reasons, only the registered account holder can request to unblock their account after proper verification.

What if I blocked my account because of suspicious activity?

• When requesting to unblock, explain the situation to customer support. They may conduct additional security checks before unblocking your account.

Will I be notified when my account is blocked or unblocked?

• You should receive a confirmation message (SMS, email, or in-app notification) when your account is successfully blocked or unblocked. If you don’t receive confirmation, follow up with customer support.

Will blocking my Opay Card affect my existing transactions?