Last Updated on May 1, 2025 by admin
Keeping track of your account balance is crucial and understanding where your money is coming from can really make a difference in how you manage your budget. Fidelity Bank is a trusted financial institution known for its range of banking services, including savings accounts, current accounts, loans, and investments
Whether you are saving for retirement, investing for the future, or simply managing your day-to-day expenses, understanding and tracking your account balance is essential.
regularly checking your Fidelity account balance is a fundamental aspect of proactive financial planning and management. It empowers you to stay informed, monitor your progress, make sound decisions, and safeguard your financial well-being.
Read; Fidelity bank USSD code {*770#}for Instant Banking transaction
Important to check your account balance
Checking your Fidelity account balance is essential for managing your finances effectively. Here’s why it’s important:
- Stay updated on deposits, withdrawals, and any unexpected charges.
- Ensuring you have sufficient funds helps prevent overdraft fees.
- If you have investments, reviewing your balance helps you monitor portfolio performance.
- Keeping an eye on your balance supports better financial planning.
- Regular checks help you spot any suspicious activity early.
Read: Fidelity bank payday loan,salary advance and SME Loans And Advances Review and requirements
How to check your Fidelity account balance
Fidelity Bank offers several convenient methods for customers to check their account balances. One of the most popular options is the Mobile Banking app, online banking, ussd code which provides real-time access to account balances and transaction history.
1. USSD Code (My 770 Instant Banking):
- Dial *770# on your mobile phone.
- Follow the on-screen prompts.
- Select the option for “Balance Enquiry”.
- You may be asked to enter your PIN to authorize the transaction.
- Your account balance will be displayed on your phone screen.
Alternatively, you can directly dial *770*0# and follow the prompts.
2. Fidelity Online Banking Mobile App:
- Download and install the “Fidelity Online Banking” app from the App Store (iOS) or Google Play Store (Android).
- Open the app and log in with your online banking credentials. If you are a new user, you will need to register. You can register using your Fidelity Debit Card or by visiting a branch.
- Once logged in, your account balances will be displayed on the dashboard or within the accounts section.
3. Online Banking Portal:
- Go to the official Fidelity Bank Nigeria website: https://online.fidelitybank.ng/
- Log in with your username and password.
- Once logged in, you will be able to view your account balances on the account overview page.
4. ATM:
- Visit any Fidelity Bank ATM or other ATMs that accept your card.
- Insert your Fidelity Bank debit card.
- Enter your PIN.
- Select the “Balance Inquiry” option.
- Your account balance will be displayed on the ATM screen, and you can usually request a printed receipt.
5. SMS/Email Alerts:
- If you have subscribed to Fidelity Bank’s SMS or email alert service, you may receive notifications about your account balance after transactions or periodically, depending on your settings.
6. Contacting Customer Care:
- You can call Fidelity Bank’s customer care line via TrueServe numbers on 0700 343 35489 or WhatsApp – 0903 000 5252. to inquire about your account balance. Be prepared to provide necessary identification details for verification.
Important Notes:
- For USSD and mobile app services, ensure you are using the mobile phone number that is registered with your Fidelity Bank account.
- Always keep your PINs and passwords secure and do not share them with anyone.
Read: How to enroll/register for Fidelity bank Mobile app and online banking
Fidelity Bank customer care
You can reach Fidelity Bank Nigeria’s customer care through the following channels:
Phone:
- General Enquiries (True Serve): 0700 3433 5489
- From Abroad: +234 (0) 908 798 9069
WhatsApp:
- TrueServe: 0903 000 5252
- Chat with IVY: 0903 000 0302
Email:
- True Serve: true.serve@fidelitybank.ng
Read: Fidelity Bank USSD: How to Register/Create, transfer Money and Buy Airtime
How to get fidelity bank account statement
There are several ways to get your Fidelity Bank Nigeria account statement:
1. Through Fidelity Online Banking or the Mobile App:
- Access your Fidelity Online Banking account via their website (https://online.fidelitybank.ng/) or the Fidelity Online Banking mobile app.
- Click on “Account History.
- Choose the specific account for which you need the statement and the desired date range.
- You should be able to view your statement online and often have the option to download it in PDF format.
2. Via Email (e-Statements):
- If you haven’t already, you can subscribe to receive your statements electronically via email. You can usually do this through your online banking portal or by contacting customer care.
- Once enrolled, your statements will be sent to your registered email address at the end of the statement cycle (usually monthly).
3. Request via *770# (USSD):
- Dial *770# on your registered mobile phone.
- Follow the prompts and look for an option for “Statement Request.”
- You may need to specify the period for the statement and how you’d like to receive it (e.g., email). Note that there might be a small fee for this service.
4. Visit a Fidelity Bank Branch:
- Go to any Fidelity Bank branch near you.
- Inform a customer service representative that you need a statement of account.
- Provide your account details
- They will process your request, and you can receive a printed copy of your statement. Note that there might be a fee associated with printed statements requested in-branch.
5. Contact Customer Care:
- Call Fidelity Bank’s customer care line (the numbers are: 0700 3433 5489 or +234 (0) 908 798 9069 from abroad).
- Explain that you need a statement of account.
- They will guide you through the available options, which might include receiving it via email or having it sent to your registered address.
Read also: How to block Fidelity bank and First bank Atm card account
FAQS
Is there a fee for requesting a statement of account?
Electronic statements (e-Statements) are usually free. There might be a fee for requesting printed statements at a branch or through USSD. Check Fidelity Bank’s schedule of charges for specific details.
How far back can I request a statement of account?
The availability of historical statements may vary depending on the channel. Online banking and the mobile app usually allow you to access statements for a significant period (e.g., several months or years). For older statements, you might need to visit a branch or contact customer care.
In what format will I receive my statement of account?
Electronic statements are typically provided in PDF format. Printed statements from a branch will be on paper.
How often are statements generated?
Statements are usually generated monthly. However, you might be able to request statements for specific periods as needed.
Can I get my statement sent to a different email address than my registered one?
For security reasons, statements are usually sent to your registered email address. If you need to change your registered email, you’ll typically need to do so through the online banking portal or by visiting a branch.
What should I do if I notice an error on my statement of account?
If you find any discrepancies or unauthorized transactions on your statement, report them immediately to Fidelity Bank’s customer care or visit a branch.
What should I do if my account balance seems incorrect?
If you notice any discrepancies, contact Fidelity Bank’s customer care immediately or visit a branch to report the issue.
How often is my account balance updated?
Your account balance is usually updated in near real-time after any transaction is processed.
Can I check the balance of all my Fidelity Bank accounts at once?
Yes, through the Fidelity Online Banking platform (both web and mobile app), you can typically view the balances of all your linked accounts in one place after logging in.
What information is included in my Fidelity Bank statement of account?
Your statement typically includes:
-
- Your account name and number
- The statement period
- Starting and ending balances
- A list of all transactions (deposits, withdrawals, transfers, fees, etc.) with dates and descriptions.
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