How to contact Gotv Customer care service

How to contact Gotv Customer care service in Nigeria

Last Updated on June 17, 2024 by admin

This article will provide you with Gotv customer care number and gotv subscriptions.. as MultiChoice Group underwent a transformation on how customers can contact them especially when they have challenges which need to be fixed.

You will learn different methods of reaching out to Gotv as Africa’s leading entertainment company. The company is owned by MultiChoice Africa,through which millions of households in sub-Saharan Africa have access to the best entertainment. They do this through cutting-edge technology on DStv and GOtv platforms.

Also read: Gotv Nigeria: How to activate new decoder and update customer details

How to Contact GOtv Nigeria

You can easily Contact GOtv customer care through the following process:

1. MyGOtv App
2. GOtv USSD
3.GOtv Chat
4.Phone call and Email:

1. MyGOtv App


The MyGOtv app is a self-service mobile application designed to give GOtv customers control over their accounts. Some of its main functions include:

  • Account Management: View account details, update personal information, and manage privacy settings.
  • Payments and Renewals: Check your balance, make payments, and renew your GOtv subscription with ease.
  • Package Management: Upgrade or downgrade your GOtv package to suit your entertainment needs.
  • Error Resolution: Troubleshoot and fix common error codes displayed on your GOtv decoder.
  • Information Retrieval: Retrieve your IUC number if forgotten.

Overall, the MyGOtv app aims to provide a convenient and user-friendly way for GOtv subscribers to manage their accounts, ensuring a seamless entertainment experience.

You can find the MyGOtv app on both the Apple App Store and Google Play Store


2. GOtv USSD

To communicate or contact Gotv Nigeria using ussd code, all you need is to dial *288*1# from the mobile number registered on the Gotv system.
This process can enable you fix Error E48-32, E016, E17 and E32 also you can view transactions

Read: GOtv Decoder:How to Scan/Find Missing Channels and clear Error code

 3. .Phone

Call Gotv  self-service number and follow the voice prompts on +234 803 904 4688 or visit and

4. Email:

5. Address:

Multichoice Nigeria Limited, Plot 1381 Tiamiyu Savage Street, Victoria Island, Lagos State

6. Social Media:

Reach out to GOtv on their Facebook or Twitter pages.

History of Gotv

GOtv is a digital terrestrial television platform that was launched in 2011 by MultiChoice Africa, the leading pay-TV provider in the continent. GOtv was introduced as a more affordable option for consumers in Africa to access digital television services.

The service was first launched in Uganda and has since expanded to several other countries in Sub-Saharan Africa, including Nigeria, Kenya, and Zambia.

GOtv offers subscribers a variety of channels at an affordable price, making it accessible to a wider audience. The platform became popular among viewers who were looking for high-quality digital television at a lower price point than traditional pay-TV services. GOtv also introduced innovative features such as digital video recording (DVR) and pay-as-you-watch options, further enhancing the viewing experience for subscribers.

Since its launch, GOtv has continued to grow and expand its reach across Africa, providing millions of households with access to digital television services. The platform has also adapted to changes in technology, such as the transition to digital broadcasting in several countries in Africa. GOtv has become a key player in the digital television market in Africa, offering a diverse range of channels and services to cater to the needs of its subscribers.


Question: How do I clear an E16 error on my GOtv decoder?

Answer: The E16 error on your GOtv decoder typically indicates that your subscription has expired. To clear it:

  1. Check your subscription status: Dial *288# from your registered mobile number or use the MyGOtv app to confirm if your subscription is active.
  2. Renew your subscription: If your subscription has expired, you can renew it through various channels like the MyGOtv app, online banking, USSD codes, or authorized dealers.
  3. Reconnect: After renewing, switch off and then on your GOtv decoder to reconnect. The E16 error should disappear once the decoder reconnects successfully.

Q: How many package doe Gotv has

A: GOtv has recently launched a new package GOtv Supa+, this brings the total to six (6):

  • GOtv Supa+
  • GOtv Supa
  • GOtv Max
  • GOtv Plus
  • GOtv Value
  • GOtv Lite

Q: how to pay for gotv subcription

You can pay Online using the MyGOtv App, at your nearest branch and through one of our GOtv dealers  or from your bank


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