Last Updated on June 14, 2025 by admin
PalmPay, a leading financial services provider, places a strong emphasis on delivering exceptional customer care service to its users.
The platform provides services such as money transfers, loan access, and savings options, all accessible through a user-friendly mobile app. It also provides users with a convenient and secure means of making payments, managing finances, and accessing a range of financial service.
PalmPay is a financial service provided by Palm Pay Limited, licensed and regulated by the Central Bank of Nigeria (CBN). Deposits are insured by the Nigeria Deposit Insurance Corporation
The app with 30 million users to make transfer, pay bills, and shop securely. is known for its rewards system, which appeals to users who value bonuses in their financial transactions. The company has also introduced a debit card in partnership with Verve, offering zero maintenance fees and cashback rewards, further enhancing its appeal to users
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What is Palmpay?
PalmPay is a mobile-based financial platform that lets you send and receive money, pay bills, buy airtime and data, shop online, and even earn rewards—all from your smartphone. It’s licensed by the Central Bank of Nigeria (CBN) as a Mobile Money Operator, and your deposits are insured by the Nigeria Deposit Insurance Corporation (NDIC).
PalmPay Customer Care
PalmPay offers a variety of customer care channels to assist users with their inquiries and issues. Customers can reach out via phone, email, and social media platforms such as Facebook, Twitter, and Instagram.
For immediate assistance, the PalmPay app provides a live chat feature. Additionally, PalmPay has recently opened a physical experience center in Lagos, Nigeria, to offer in-person support, with plans to expand further across the country.
You can reach PalmPay Customer Care through several convenient channels, depending on your need:
Phone Support
- Call: +234 1 888 6888 or 018886888 Available Monday to Friday, 9 am – 5 pm.
WhatsApp Support
- Message them on +234 700 725 64357 for quick help.
Email Support
- Send inquiries to support@palmpay.com
Head Office Address
- 20 Opebi Road, Ikeja, Lagos State, Nigeria You can visit for in-person assistance during business hours.
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H0w to contact palmpay customer care in Nigeria
Phone: Have an inquiry, or need Customer Service assistance? Call +234 2018886888
Email: support@palmpay.com
Palmpay Address Location in Nigeria
3.Akwa Ibom
22 Oyo
How to apply for palmpay POS Machine
To apply for a PalmPay POS machine in Nigeria, you’ll need to follow a few simple steps and meet some basic requirements. Here’s your step-by-step guide:
Step 1: Download the PalmPartner App
- Go to the Google Play Store and search for PalmPartner.
- Install the app and register as an agent using your phone number and personal details.
Step 2: Complete KYC Verification
You’ll need to upload:
- A valid ID (NIN, voter’s card, driver’s license, or international passport)
- A recent utility bill (electricity, water, or waste bill)
- Your BVN and bank account details
- CAC documents (if your business is registered)
Step 3: Apply for the POS Machine
- Inside the PalmPartner app, go to the POS request section.
- Choose the type of POS you want (Traditional or Android).
- Submit your application and wait for a PalmPay field officer to contact you for inspection and onboarding
POS Pricing
| POS Type | Rental (Caution Fee) | Purchase Price |
|---|---|---|
| Traditional POS | ₦20,000 | ₦30,000 |
| Android POS (Smart) | ₦30,000 | ₦60,000 |
If you rent and later return the POS in good condition, your caution fee is refundable
