Last Updated on August 3, 2025 by admin
GTBank, also known as Guaranty Trust Bank, offers a comprehensive range of customer care services designed to provide efficient and timely assistance to its customers. Understanding these services is essential for effectively addressing any banking issues or inquiries.
The customer care team at GTBank is equipped to handle a variety of concerns, including account inquiries, transaction difficulties, card-related issues, and more.
With a focus on delivering seamless banking experiences, GTBank has established multiple channels through which customers can reach out for support.
Customers can contact GTBank’s customer care services through their dedicated phone lines, where trained representatives are available to provide immediate assistance.
In addition to phone support, GTBank offers an email service for customers who prefer written communication. This can be particularly useful for issues that may require documentation or detailed explanations.
Furthermore, GTBank’s robust online platforms, including their website and mobile app, offer a wealth of self-service options and additional support resources.
For those who prefer face-to-face interaction, GTBank branches have customer service representatives ready to assist with more complex banking needs.
Furthermore, the bank actively engages with customers on social media platforms, providing a modern and accessible avenue for customer interaction.
GTBank’s commitment to customer service ensures that clients receive prompt and efficient support across all touchpoints, fostering a strong and trustworthy relationship between the bank and its customers.
Also read: GTBank Internet and Mobile Banking: How to Signup and transfer money
How to contact Gtbank customer care
GTBank Nigeria offers several ways to get in touch depending on your preference:
1.Phone Support
2.WhatsApp
3. Email
4.Online & Self-Service
5.Social Media
6.Physical Branch
1. How to Contact Gtbank Customer Care Via Phone
Contacting GTBank customer care via phone is a straightforward and efficient way to resolve your banking inquiries or issues. GTBank has dedicated phone lines designed to provide assistance to its customers swiftly and effectively.
To reach their customer care, you can call their 24/7 contact center, which ensures that help is available whenever you need it, regardless of the time or day.
Here’s how to reach them by phone:
- GTConnect (All-purpose support):
- +234 700 4826 66328
- +234 1 448 0000
- +234 802 900 2900
- +234 803 900 3900
- +234 813 985 6000
These numbers work for:
- Account inquiries
- Card issues (blocking, reactivation)
- Transaction problems
- General banking support
Corporate Inquiries
- +234 1 271 5227 (for business-related questions)
2.How to contact Gtbank on WhatsApp
You can reach GTBank Nigeria directly on WhatsApp for quick support and basic banking services. Here’s how to get started:
- Save +234 904 000 2900 to your phone contacts as “GTBank WhatsApp”.
- Open WhatsApp and search for the contact.
- Send a message like “Hi” to begin.
- Follow the prompts from the chatbot or wait for a customer care rep to respond
How to Contact Gtbank Customer Care Via Email
GTBank Nigeria handles customer care via email through dedicated addresses:
- General Complaints & Inquiries
- complaints@gtbank.com— Use this for issues like failed transactions, dispense errors, account concerns, or service feedback.
- Technical Support & Login Issues
- gtbankmailsupport@gtbank.com — Ideal for problems with mobile or internet banking, login credentials, or app-related glitches.
- Card Blocking Requests
- gtassistant@gtbank.com –If your card is lost or compromised, send a request here to hotlist (block) it
- If you need key information about your account such as recent transaction, account statement , contact information of your account offer. kindly send message from your email address to that is link to your bank account to GtAssistant@gtbank.com and the information you need will be sent to your inbox immediately..
How to Contact Gtbank Customer Care Via online
You’ve got plenty of online options, that don’t require stepping into a branch or waiting on hold. GTBank Nigeria has made it super easy to reach customer care digitally:
Live Chat
- Visit the GTBank Contact Page and click the “Chat with Us” button.
- Available 24/7 for quick help with transactions, account issues, and general inquiries.
GTBank Mobile App & Internet Banking
- Log in to the GTWorld App or GTBank Internet Banking.
- Use the Help or Support section to send secure messages or raise complaints.
- You can also block cards, request statements, and resolve minor issues directly.
Email Support
- For complaints: complaints@gtbank.comFor tech issues: gtbankmailsupport@gtbank.comFor card blocking: gtassistant@gtbank.com
Social Media
- FacebookTwitterInstagramGTBank responds to DMs and comments fairly quickly.
GTConnect Self-Service
- GTConnect lets you do 90% of your banking from anywhere. Just dial or use the online portal via GTBank’s website for automated support.
How to contact gtbank cutomer care via Physical Branch
GTBank has plenty of physical branches across Nigeria where you can speak directly with a customer care representative.
How to Locate One
- Use the GTBank Branch Locator to find the nearest branch or ATM.
- You can also walk into their Head Office at: Plot 635, Akin Adesola Street, Victoria Island, Lagos
What You Can Do at a Branch
- Resolve account issues or complaints
- Request or block ATM cards
- Reactivate dormant accounts
- Apply for loans or check loan status
- Get help with mobile or internet banking
- Collect checkbooks or printed statements
Optional: Call Before You Go
- Corporate inquiries: +234 1 271 5227
- General support: +234 1 448 0000, +234 700 4826 66328
How to contact gtbank cutomer care via Social Media
GTBank is active across several social media platforms, and they’re known for responding quickly to customer inquiries.
- Handle: @gtbank_help
- Best for: Quick replies to complaints, transaction issues, and service inquiries.
- Page: Guaranty Trust Bank
- You can send a direct message or comment on posts. They usually respond within a few hours.
- Handle: @gtbank
- Use DMs for support or tag them in posts if you’re highlighting an issue.
- Page: Guaranty Trust Bank Plc
- Ideal for corporate inquiries or professional engagement.
TikTok & YouTube
- These are more for brand content and updates, but you can still drop a comment or message.
GTBank’s social media team is trained to escalate issues quickly, especially if you include your full name, account number (last 4 digits only), and a clear description of your issue.
Read: How to Block Gtbank and Zenith Bank ATM Debit Card in case of fraud
.
Also read: Gtbank ussd code:How to register,transfer money,buy airtime and check account balance
Try Gtbank IVR
This Gtbank interactive voice response service to sort out account and service issue over the phone without having to wait in line. Simply dial +234700Gtconnect, +234-1448-0000, +234-8039-00300,+234-802900-2900 and follow the IVR prompt. always remeber to have your bank account at hand before using the medium to reach out to gtbank.
You may like to read: How to secure and protect your bank accounts from hackers and fraudsters
Other Gtbank Channels of Complaints are:
Gtbank encourage you to make complaints through the following channels:
1. Complete feedback/complaints form via the Help Centre on our Website or Online Banking Applications (Internet Banking, GTMobile & GTWorld)
2. Call Interactive Contact Center (GTConnect) on 01448000, 070 0482 6663 28, 080 2900 2900, 080 3900 3900, 737 to speak with a Customer Service representative
3. Visit any GTBank branch to speak directly to any of our Customer Service Representatives
4. Simply dial GTConnect on 0700-482666328, 234-1-4480000, 08029002900, 08039003900
What it’s Require to Treat a Complaint
To resolve your complaint quickly and efficiently with Gtbank, please include:
1. Your Account details: Account number and name.
2. The Product/Service you are dissatisfied with.
. Other information about the complaint. Where applicable, include copies of relevant . . . documents.
. Transaction details, e.g:
. Amount
. Date of transaction
. Channel used for transaction
. Transaction references number etc.
3. Propose actions to resolve your complaint.
How Gbank handle Complaint
1. Prompt acknowledgment: Gbank would promptly acknowledge the receipt of the complaint to the customer. This acknowledgment would convey that the complaint has been received and is being reviewed.
2. Investigation: Gbank would initiate an investigation into the complaint to gather all the necessary information and understand the customer’s concerns in detail.
3. Resolution: Once the investigation is completed, Gbank would work towards resolving the complaint. If the complaint is found to be valid, Gbank would provide appropriate solutions and remedies to the customer.
4. Communication: Gbank would ensure effective and transparent communication with the customer throughout the complaint handling process. Regular updates would be provided to the customer regarding the progress of the resolution.
5. Timely response: Gbank would strive to provide a timely response to the complaint. This would involve setting a specific timeframe for resolution and adhering to it as much as possible.
6. Compensation if necessary: If the complaint warrants compensation, Gbank would assess the situation and provide appropriate compensation to the customer, in accordance with its policies and regulations.
7. Learning and improvement: Gbank would utilize the feedback received from complaints to identify areas for improvement in its products, services, or processes. This feedback would be taken into consideration to prevent similar complaints in the future.
8. Follow-up: After the resolution, Gbank would proactively follow up with the customer to ensure their satisfaction and address any remaining concerns or questions.
9. Feedback mechanism: Gbank would encourage customers to provide feedback on their complaint handling experience, allowing them to rate and comment on the process. This feedback would be used to enhance the complaint handling procedures further.
Overall, Gbank would prioritize customer satisfaction and aim to provide a fair and effective resolution to all complaints received.
