Last Updated on April 6, 2025 by admin
Access Bank Customers are always searching for how to contact bank representative especially when transactions go wrong either to report failed transfer or blocked their account?
The leading financial institution in Nigeria plays a crucial role in ensuring optimal customer satisfaction and support within the banking industry
They ensuring that customers receive timely assistance, support, and guidance. When the needs arise
The bank which was founded in 1989 by a group of visionary entrepreneurs as a small financial institution that focused on providing banking services to individuals and small businesses in Nigeria.
Over the years, it has grown to become one of the largest banks in Nigeria, expanding its operations both domestically and internationally.
Read: All list of Access Bank USSD Code (*901#) for Transaction
The headquarters is located at Access Tower, 14/15, Prince Alaba Oniru Road, Oniru, Lagos, Nigeria. This location serves as the central hub for the bank’s operations, overseeing its extensive network of branches and subsidiaries across Africa and beyond.
Access Bank customer care contacts
As a leading financial institution, Access offers multiple channels for customers to reach their customer care service. They can contact through various social media platforms such as Facebook, Instagram, Twitter, LinkedIn, and YouTube.
These platforms are actively used by the bank to address customer inquiries and provide support.
For those who prefer email communication, the Bank provides a dedicated email address for support to send their inquiries, complaints, or support-related issues to contactcenter@accessbankplc.com. This email is recognized as the primary contact for customer service, and responses are typically provided within a reasonable timeframe
Read: How to Block Access Bank account & View Mini Statement of Account and Pay Bills
Access Bank Phone Numbers, Social media and Emails
Phone Numbers:
Here are the customer care contact details for Access Bank:
- Phone Numbers:
- +234 7003000000
- +234 2712005-7,
- +234 2012802500.
- Email Addresses:
- contactcenter@accessbankplc.com
- complaintunit@accessbankplc.com
- WhatsApp:
- Add +234 9090 901 901 to your contacts and send a message.
-
Social Media:
- FACEBOOK@AccessBankPlc
INSTAGRAM
@myaccessbank
@access_more
@access-bank-plc
@myaccessbank
@access_more
@ccessbank_help
YOUTUBE
@AccessBankPlc
Customers’ Ombudsman Contact details:
Victoria Island, Lagos, Nigeria.
Email Address: cc-ombudsman@accessbankplc.com
Read: How to check Access Bank account balance, BVN and Account Number
Access Bank branch
The financial institution has branches across Nigeria and internationally. Here are a few examples of branch locations:
- Agudosi Branch: Located at 4 Agudosi Street, Off Ojo Road, Alaba International Market, Lagos.
- Ebute Metta Branch: Found at 1 Market Street, Lagos Mainland, Lagos.
- Lagos Island Branch: Situated at 71 Enuowa Street, Lagos Island, Lagos.
- Okene Branch: Located at 46 Lagos-Abuja Street, Okene. Etc.
For a complete list of branches or to locate one near you, you can visit the Access Bank
How to Communication with Access Bank Customer Care
Here are some tips for effectively communicating with Access Bank Customer Care:
- Clearly state your concern or request when contacting customer care. Provide all necessary details, such as account number (if required), transaction references, or dates.
- The Bank offers multiple customer care channels—phone, email, WhatsApp, social media, and the website. Choose the most convenient option for your issue.
- Being respectful helps customer care agents assist you efficiently, even when resolving complex issues.
- Have all necessary details or documents ready, such as your ID, account number, or proof of transaction.
- If you’re placed on hold or awaiting a response, try to be patient. Resolution times can vary depending on the issue.
- If your issue is not resolved on the first contact, note any reference numbers provided and follow up through the same or another customer care channel.
Read: Access Bank Mobile banking -How to transfer money and Buy Airtime and Data
What are the operating hours for Customer Care?
Access Bank Customer Care operates 24 hours a day, 7 days a week, providing round-the-clock support. You can reach them at any time via phone, email, WhatsApp, or social media channels. They’re available even on weekends and public holidays, ensuring you can get assistance whenever needed!
What information should I have ready when contacting Access Bank Customer Care?
When reaching out to Customer Care, having the following information ready will help ensure a smooth resolution:
- Your account number
- If your inquiry is about a specific transaction, provide details like the date, amount, and transaction reference number.
- Your registered phone number and email address for identification purposes.
- A clear summary of the problem or request to help the customer care team understand your needs quickly.
- Any relevant documentation, such as receipts, proof of payment, or screenshots of error messages.
How can I escalate an issue with Access Bank Customer Care if my concern is not resolved satisfactorily?
If your issue with Access Bank Customer Care is not resolved to your satisfaction, you can escalate it using these steps:
- Follow Up with Customer Care:
- Politely follow up with the customer care team using any of their channels (call, email, WhatsApp, or social media).
- Request to speak with a senior representative or supervisor for further attention.
- Visit a Branch:
- Visit the nearest Access Bank branch and escalate the issue directly to the branch manager or customer service desk.
- Contact the Complaints Unit:
- Send an email to complaintunit@accessbankplc.com, providing detailed information about your concern and any reference numbers.
- Write to the Bank’s Ombudsman:
- If unresolved, you can write a formal letter to Access Bank’s Ombudsman or designated complaints officer for further review.
- Report to the CBN:
- If all internal efforts fail, escalate your issue to the Central Bank of Nigeria (CBN) via:
- Email: cpd@cbn.gov.ng
- Phone: +234 700 225 5226
- If all internal efforts fail, escalate your issue to the Central Bank of Nigeria (CBN) via:
Include all relevant documents and communication history for proper review.
