How to contact Opay customer care service -Phone number

Last Updated on June 15, 2024 by admin

Are you looking for how to contact Opay customer care  through phone number, whatsapp, email address either for complaint or for enquiry and you don’t know how to reach out the them? Here is good news for you as we are going to give you details about how to reach out to customer service.

With Opay, merchants can offer withdrawal and depositing services to their customers. One of the benefits is instant transaction settlement and the capability to follow the transactions in real-time.Opay offers POS terminals with low fees on transactions to merchants.

You can create an online merchant account and a POS merchant account. OPay customers can take advantage of 3 free bank transfers every day. Then they have to pay 15 Naira for consequent transfers. Those who initiate the transactions are charged a 3% fee.

The  one-stop mobile-based platform for payments, transfers, loans, savings and other essential services for every individual gives every customers the freedom to make quick and easy payments, earn money, spend smart, and save more.You can get in touch with them for partnering opportunities from business, promotions to community development projects

Read: How to contact Gotv Customer care service in Nigeria

You can contact Opay customer care for  fraud related issues, legal matters, App & Card queries) and  (POS Business queries) to make financial services more efficient for millions of users and it starts with the ability to pay and have access to the right opportunities at the right time.

The financial institution boasts of over 18 million registered app users and 500,000 agents in Nigeria who rely on OPay’s services to send and receive money, pay bills and many more with the recent cashless policy introduced by the central bank of Nigeria.

The mobile money platform is committed to deepening financial inclusion through technology and enabling shared prosperity is making financial services more efficient for millions of users in Mexico, Nigeria, Egypt and Pakistan.

The facility offers 24/7 support where trained members of the team are ready to respond to all your inquiries.

Also read: How to become Union bank POS Agent/UnionDirect

How to Contact Opay Customer Care service

You can either contact Opay on Whatsapp, email, address location and Phone call.

1, WhatsApp

Do you need help right now? Contact opay customer service via chat on Whatsapp: +2349165998936

2. Email

i.You can contact Opay customer care through email channel.: customerservice@opay-inc.com

ii. For Opay Fraud related issues send an email to: ng-antifraud@opay-inc.com

iii. For legal matters kindly send email to Opay via : ng-privacy@opay-inc.com

iv: For partnering opportunities from business send email to : ng-partners@opay-inc.com

You can also read: How to become Access bank point of sale (POS) Agent/ CLOSA agent

3. Phone Call

0700 888 8328 / 01 8888328

0700 8888 329 / 01 8888329

4.In-App Customer Service

This offer 24/7 self-service like transfer dispute or card dispute etc with real-time information and update with resolution and chat with Customer Service Agent via live chat, by doing so, users can access to quick customer service wherever and whenever they are

5. Address

Head Office:

Visit: Alexander House, Plot 9, Dr.Nurudeen Olowopopo Avenue, Alausa, Lagos

5. Opay Social Media Page

Facebook Page: facebook.com/Nigeria.OPay/
Twitter Page: twitter.com/opaysupport
Instagram Page: instagram.com/opay.ng

How to apply for Opay POS

Here is a step-by-step guide on how to apply for Opay POS.

1. Download and install the Opay Business app from the Play Store.
2.Select “Merchant” from the Opay Business app login page If you already have an account
3.Next, log in using your credentials, such as your phone number and password.
4.Then click on the “My POS” tab icon.

5. You will select the type of POS machine you want to apply for and where you will pick up the machine.
6. Kindly provide your last two-three months’ bank statements and one or two emergency contacts. The requirements will depend on the type of POS machine you are applying for.
7.Then tap on the “submit” tab to submit the data
8. Pay the caution fee and provide other necessary details about you, such as a photo of a valid government ID and a photo of your shop where you will be using the POS machine.

FAQS

Q: How can I contact OPay customer care?

A: You can reach OPay customer care through the following channels:

• WhatsApp: Message them at +234 916 599 8936
• Email:
  • General inquiries: customerservice@opay-inc.com
  • Business inquiries: pos-service@opay-inc.com
• OPay App: Use the in-app chat feature to connect with customer support.
• Phone (for OPay Business): Call 018888329.
• Social Media: Reach out on their official Facebook, Twitter, or Instagram pages.
• Physical Locations: Visit any OPay customer service center.

Q: What are the operating hours for OPay customer care?

A: OPay customer care is available 24/7 through WhatsApp, email, the in-app chat, and social media. For phone support for OPay Business, you’ll need to check their specific hours.

Q: What kind of issues can OPay customer care help me with?

A: OPay customer care can assist you with a wide range of issues, including:

• Account inquiries and troubleshooting
• Transaction disputes and reversals
• Card-related issues (lost/stolen cards, activation, etc.)
• Technical support for the OPay app
• Complaints and feedback
• General inquiries about OPay products and services

Q: Can I get help with my OPay account in different languages?

A: OPay primarily offers customer support in English and a few local languages. However, their ability to support other languages might vary. It’s best to contact them and inquire about their language support options.

Q: How fast does OPay customer care respond?

A: OPay strives to provide prompt customer support. Response times can vary depending on the channel you use and the complexity of your inquiry. However, they typically aim to respond within a reasonable timeframe.

Q: What should I do if I’m not satisfied with the response from OPay customer care?

A: If you’re not satisfied with the initial response, you can request to escalate your issue to a supervisor or manager. OPay is committed to resolving customer concerns and ensuring a positive experience.

Conclusion

In conclusion, Opay’s customer care service plays a vital role in ensuring a seamless user experience for its customers. By providing various contact channels such as phone support, online forms, and email assistance, Opay demonstrates its commitment to addressing customer concerns promptly and effectively.

As users navigate through the platforms and utilize the services offered by Opay, knowing how to reach out to customer care in case of any issues is essential. We recommend users to familiarize themselves with the available contact methods and utilize them whenever needed to optimize their experience with Opay.