How to contact Gotv Customer care service in Nigeria

Last Updated on December 17, 2025 by admin

This article will provide you with Gotv customer care number and gotv subscriptions.. as MultiChoice Group underwent a transformation on how customers can contact them especially when they have challenges which need to be fixed.

Gotv’s customer care is designed to assist subscribers with a variety of concerns. Whether you’re facing problems with your subscription, need technical support, or have questions about services, knowing how to effectively reach out to Gotv customer care in Nigeria can make all the difference.

This guide will provide you with comprehensive information on the various contact methods of reaching out to Gotv as Africa’s leading entertainment company. The company is owned by MultiChoice Africa,through which millions of households in sub-Saharan Africa have access to the best entertainment. They do this through cutting-edge technology on DStv and GOtv platforms.

Also read: Gotv Nigeria: How to activate new decoder and update customer details

What Services Offered by Gotv Customer Care

GOtv customer care offers a wide range of support services to help subscribers fix issues, manage their accounts, and get information. Based on the available information, these are the key services they provide.

1. Fixing Decoder ErrorsGOtv customer care helps you clear common errors such as:

E16 (service scrambled)
E30 (no signal)
Activation errors They guide you through troubleshooting or reset your decoder remotely.

2. Subscription and Payment SupportThey assist with:

confirming subscription payments
reactivating your account
resolving failed or delayed payments
explaining subscription packages and prices

3. Decoder ActivationIf you buy a new GOtv decoder, customer care can help you:

activate it
update your customer details
link your IUC number to your account

4. Technical SupportThey help with:

signal issues
antenna alignment guidance
decoder malfunction advice
software update issues

5. Account ManagementCustomer care can assist you with:

updating your personal details
changing your package
checking your account balance
reconnecting your service after payment

6. General EnquiriesYou can contact them for:

information about channels
package upgrades or downgrades
promotions and offers
service coverage in your area

7. Complaints and Feedback HandlingThey handle complaints related to:

poor signal
missing channels
billing issues
customer experience concerns

How to Contact GOtv Customer Care

You can easily Contact GOtv customer care through the following process:

1. MyGOtv App
2. GOtv USSD
3.GOtv Chat
4.Phone call and Email:

1. MyGOtv App

You can contact GOtv Customer Care directly through the MyGOtv App, and it’s one of the fastest ways to get help. The app is designed to let you manage your account and reach support without needing to call or visit an office.

Below is a clear, step‑by‑step guide based on available information about GOtv support options

1. Open the MyGOtv App

If you don’t have it yet, download it from:

Google Play Store (Android)
Apple App Store (iPhone)

2. Go to the Help or Support Section

Once you’re logged in:

Look at the bottom or top menu
Tap Help, Support, or Get Help (depending on your app version)

This section connects you to customer care options.

3. Use the Live Chat Feature

Inside the Help section, you’ll find:

Live Chat This allows you to chat directly with a GOtv support agent.

You can ask about:

decoder errors
subscription issues
activation problems
missing channels
payment confirmation

4. Use the Self‑Service Tools

The app also provides tools that solve many issues without contacting an agent:

Clear error codes (E16, E30, etc.)
Check account balance
Renew subscription
Upgrade or downgrade your package
Update your details

2. GOtv USSD

You can reach GOtv customer care quickly using their USSD code, and it works on any mobile phone — no internet needed. It’s one of the easiest ways to manage your account or get help. To communicate or contact Gotv Nigeria using ussd code, all you need is to dial *288*1# from the mobile number registered on the Gotv system.
This process can enable you fix Error E48-32, E016, E17 and E32 also you can view transactions

Read: GOtv Decoder:How to Scan/Find Missing Channels and clear Error code

3. .Phone

You can reach GOtv Nigeria through any of these lines:

0803 904 4688
+234 803 904 4688 (for calls outside Nigeria)

These lines connect you to a GOtv support agent who can help with:

decoder errors
subscription issues
activation problems
missing channels
payment confirmation

GOtv Customer Care Email

The official GOtv Nigeria email address is:

GOtvNigeria@multichoice.co.za

You can send an email for:

complaints
account issues
subscription confirmation
technical support
decoder activation

Make sure to include:

your IUC number
your full name
your phone number
a clear description of the issue

How to pay for gotv subcription

Paying for your GOtv subscription is very easy, and you have several reliable options. here are the most common and convenient ways to pay.

1. Using the MyGOtv AppThis is the easiest method.

Steps:

Download MyGOtv App from Play Store or App Store
Log in with your IUC number
Select Renew or Pay
Choose your package
Pay with your ATM card

2. Using the GOtv WebsiteLegit.ng confirms you can pay directly online.

Steps:

Visit the GOtv Self‑Service website
Enter your IUC number
Select your package
Pay with your debit/ATM card

3. Using QuicktellerQuickteller is one of the most popular payment platforms for GOtv.

Steps:

Go to quickteller.com/gotv
Enter your IUC number
Select your package
Pay with your ATM card

You can also use the Quickteller mobile app.

4. Using Bank Mobile AppsMost Nigerian banks allow GOtv payments through their apps.

Common banks that support GOtv payments:

GTBank
Access Bank
Zenith Bank
First Bank
UBA
Polaris
FCMB
Opay
PalmPay
Fairmoney

Open your bank app → Bills → Cable TV → GOtv → Enter IUC → Pay.

5. Using USSD CodesUSSD activation is available.

Examples:

GTBank: *737*37*Amount*IUC#
UBA: *919*27*IUC#
First Bank: *894*Amount*IUC#

(Your bank must support GOtv payments.)

6. Using eTranzact or GlobalPayYou can pay:

via USSD
via online payment portal

7. Visiting a GOtv Dealer or Service CenterYou can walk into any GOtv office or authorized dealer and pay in cash or via POS operator.

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