Last Updated on April 17, 2025 by admin
Are you among the million of union bank customers searching for how to contact customer care and you don’t know the contact details?
As a leading financial institution, the bank places immense importance on providing top-notch customer care services to its clients.
Union Bank of Nigeria was founded in 1917. It was initially established as the Colonial Bank. In 1925, it became known as Barclays Bank DCO (Dominion, Colonial and Overseas) after being acquired by Barclays Bank.
The headquarters is located in 36 Marina Road, Lagos Island, Lagos, Nigeria · This location serves as the central hub for the bank’s operations, overseeing its extensive network of branches and subsidiaries across Africa and beyond.
Union Bank Nigeria offers multiple channels for customer support, ensuring that clients can reach out for assistance at any time. The bank’s customer care services are available 24/7 through their UnionCare automated contact centre, which provides support in multiple languages.
This ensures that customers can receive help with account issues, product information, transaction problems, and general inquiries at any time of the day
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Union Bank Phone Numbers, Social media and Email
To contact Union Bank customer care online or via call, here are the options available:
Phone Numbers
- Customer Care: +234-1-2716816, 07007007000
- Toll-Free Line: +234-800-700-7000
- These numbers are available for customers to address their inquiries and receive support
- Customer Service: customerservice@unionbankng.com
- When reaching out via email, it is advisable to include your full name, account number, details about the issue, relevant dates, transaction amounts, and any supporting documents to facilitate a prompt response
Social Media
Union Bank Nigeria is active on various social media platforms, providing customers with alternative ways to reach out for assistance.
- Facebook: UnionBanking
- Twitter: @unionbank_ng
- Instagram: unionbankng
- WhatsApp: +2349070070001
Online Support
- Visit their Support Page for web chat and other online assistance.
These channels are available for inquiries, complaints, and general banking assistance.
Union bank branch
Union Bank has branches across Nigeria, including Lagos. Here are a few notable ones:
- Stallion Plaza: 36 Marina, Lagos Island, Lagos.
- Victoria Island Branch: PC 33 Adeola Hopewell Street, Victoria Island, Lagos.
- Agege Branch: 118 Ipaja Road, Agege, Lagos.
- Ikoyi Branch: 77 Awolowo Road, Ikoyi, Lagos.
- Apapa Branch: 30/32 Creek Road, Apapa, Lagos.
What information should I have ready when contacting union Bank Customer Care?
When contacting Union Bank Customer Care, it’s helpful to have the following information ready:
- Your account number and the name associated with the account.
- Details of the transaction you’re inquiring about, such as the date, amount, and recipient.
- Your registered phone number.
- A clear description of the issue or question you have.
Read:How to contact Gotv Customer care service in Nigeria
How Union bank handle Complaint
Union Bank handles complaints through various channels to ensure customer satisfaction and resolution. Here’s how they manage complaints:
- Contact Channels:
- Customers can reach out via phone, email, WhatsApp, or social media for assistance
- Visit any Union Bank branch to speak directly with a representative.
- Feedback Forms:
- Feedback forms are available at branches for customers to document their complaints.
- Dedicated Support:
- Union Bank has a 24/7 customer care service to address issues promptly.
- Whistleblowing Channel:
- For ethical concerns, Union Bank provides an anonymous whistleblowing channel managed by Deloitte.
These measures ensure transparency and efficiency in resolving customer complaints
