Last Updated on October 18, 2023 by admin
As Africa’s leading entertainment company MultiChoice Group, GOTV subscribers are often face with play error or missing channels whenever their decoder is switch off.Most customers will call customer care or sending them email for assistance.But do you know that there many ways to do this without stressing yourself.
This post is tailored around on how to scan your Gotv and also how to clear Errors
How to scan and find missing
If you switch on your Gotv decoder and some channel are missing don’t worry just follow this steps below.
1. Get your Gotv remote and click on menu the white button to your left
2. from the display menu click on ADVANCED OPTIONS.
3.Click on INSTALLATION
4.Click on AUTOMATIC SCAN
5.The scanning will commence please do not switch off your decoder or interrupt the scanning process.
6.OK
By default, you will get all Gotv tv and radio channels once your done scanning click on the “exit” button on your remote.
Option 2.
GOTV Customer Care And Contact Address Details
You can also contact Gotv customer care via the following process.
Gotv customer care Tel: +234 803 904 4688
Email Address: GOtvNigeria@multichoice.co.za
Gotv website URL:https://www.gotvafrica.com/en-ng
Head officeL: MultiChoice Nigeria Limited, Plot 1381, Tiamiyu Savage Street, Victoria Island, Lagos
You can also read:How to pay for Gotv/Dstv Subscription, PHCN, Airline Ticket & Other bills in All Nigeria Banks
How to Clear GOTV and DSTV ERROR codes?
To clear error codes on Gotv, dial *288*1# from your mobile phone, respond with the correct details as required by the System.
On the other hand, DSTV customers can easily clear error by dialing *288*2# from your mobile phone
Do you know that you can log on to https://eazy.gotvafrica.com/en/ng/ to do the following;
• Clearing error code
• Updating customer details
• Make Payments
OR; To Clear error codes: Dial *288*1# or text RESET+IUC to 4688
To check Due Date: Text DUE+IUC to 4688
To update Phone Number: Text CELL+IUC to 4688
To update e-mail address: Email+Email Address+IUC to 4688
