ecobank ussd code in Kenya

Ecobank Kenya USSD: How to transfer Money, Buy airtime, Check account balance

Last Updated on May 26, 2024 by admin

EcoBank  the pan Africa bank has introduce Mobile Banking via USSD to Kenya . This now enable it’s customers bank at easy without visiting branch centre  regularly

With Ecobank Mobile Banking , people living in Kenya  can do all  banking transaction on their mobile phone. Ecobank Mobile Banking is currently available in Nigeria, Kenya, Tanzania and Uganda

For our subject topic today, we shall be discussing EcoBank Kenya on how to make use of ussd code at your comfort zone for transfer, check account balance and buy airtime.

What is BankUSSD CODE?

A bank USSD code (Unstructured Supplementary Service Data) is a shortcode, usually starting with an asterisk (*) and ending with a hash (#), that allows you to access banking services directly from your mobile phone without needing an internet connection.

Here’s how it works:

  1. Dial the code: You dial the specific code provided by your bank on your phone.
  2. Menu: A menu of options appears on your phone’s screen.
  3. Navigate: You select the service you want by entering the corresponding number.
  4. Transaction: You follow the prompts to complete the transaction, such as entering an amount or recipient’s details.

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What can you do with bank ussd code

 

  • Check account balance: See how much money is in your account.
  • Transfer money: Send money to other accounts within the same bank or to other banks.
  • Pay bills: Pay utility bills, airtime, school fees, and other bills.
  • Buy airtime: Recharge your mobile phone credit.
  • Mini statement: View a summary of your recent transactions.
  • Other services: Some banks offer additional services like loan applications, card management, and more.

What is the important of EcoBank USSD code?

 

The Ecobank USSD code, *335#, is a vital tool for customers in several ways in Kenya:

  1. Accessibility: It allows access to banking services on any type of mobile phone, including basic feature phones, without requiring internet connectivity. This is particularly beneficial in areas with limited internet access or for individuals who don’t own smartphones.

  2. Convenience: It enables users to perform essential banking transactions quickly and easily, anytime and anywhere, without needing to visit a bank branch or ATM. Transactions like checking account balance, transferring funds, paying bills, and buying airtime can be done with just a few taps on your phone.

  3. Financial Inclusion: It promotes financial inclusion by providing banking services to individuals who might not have access to traditional banking channels. This empowers people to manage their finances independently, leading to greater economic participation.

  4. Security: Ecobank’s USSD code employs security measures like PIN verification to ensure the safety of transactions. This helps protect users from unauthorized access and potential fraud.

  5. Cost-Effective: It is a cost-effective way to access banking services compared to visiting a branch or using an ATM. Some transactions may incur standard fees, but overall, it offers a more affordable option.

  6. User-Friendly: The USSD menu is designed to be simple and intuitive, making it easy for users of all levels of technological literacy to navigate and complete transactions

How to Register for Ecobank Kenya ussd?

To activate or register for Ecobank Kenya Simply follow the steps below

  • Dial *335# from your mobile phone.
  • Follow the prompts to register your Ecobank account with the service.
  • You will be required to create a PIN for security purposes
  • Once done you can start carry out transaction.

How to transfer Money?

To transfer money from Ecobank Kenya to your love once or to your business partner. all you need is follow the below process.

1. Dial *335# make use of your register phone number with your bank

2.Input the account number of the recipient and select the bank.

3. Confirmed the recipient details by making the details are correct.

4.Finally input your 4 digit pin to authorize transaction.

 

How to Check Ecobank Account Balance in Kenya

There are several ways to check your Ecobank account balance:

1. USSD Code:

  • Dial *335# from your registered mobile phone.
  • Follow the prompts to select “Check Balance.”
  • You will receive an SMS with your account balance information.

2. Ecobank Mobile App:

  • Download and install the Ecobank Mobile App on your smartphone (available for iOS and Android).
  • Log in to the app using your credentials.
  • Your account balance will be displayed on the home screen or dashboard.

3. Internet Banking:

  • Visit the Ecobank website and log in to your online banking account.
  • Your account balance and transaction history will be available on your account dashboard.

4. ATM:

  • Insert your Ecobank ATM card into any Ecobank ATM or other affiliated ATMs.
  • Enter your PIN and select “Balance Inquiry.”
  • Your balance will be displayed on the screen or printed on a receipt.

5. Bank Statement:

  • Your monthly bank statement, either physical or electronic, will show your account balance and transaction details.

6. Customer Service:

  • Call the Ecobank customer service hotline.
    ecobankenquiries@ecobank.com
    +254 (20) 288 3000
  • Be prepared to provide your account details for verification.
  • The customer service representative will inform you of your account balance.

 

How To Buy Airtime from Ecobank Kenya

 

Ecobank Kenya allows you to buy airtime for yourself or someone else using two main methods:

*1. USSD Code (335#):

  • Dial *335# from your mobile phone.
  • Select “Airtime Top-Up.”
  • Follow the instructions to purchase airtime for yourself, a friend, or a family member.
  • You’ll need sufficient funds in your Ecobank account.

2. Ecobank Mobile App:

  • Download and install the Ecobank Mobile App on your smartphone (available on Android and iOS).
  • Log in to the app using your credentials.
  • Go to the “Airtime Top-Up” or “Buy Airtime” section.
  • Follow the on-screen prompts to select the recipient, enter the amount, and confirm the transaction.

 

How To Pay Bill with Ecobank Kenya

Ecobank Kenya offers several ways to pay your bills conveniently:

  1. Ecobank Mobile App:

    • Download and Log In: Get the app from your app store and log in with your credentials.
    • Select “Pay Bills”: Navigate to the “Pay Bills” section.
    • Choose Biller: Select the biller you want to pay (e.g., utility company, school, etc.).
    • Enter Details: Input the required information like account number, bill amount, and reference number.
    • Confirm and Pay: Review the details and confirm your payment.
  2. *USSD Code (335#):

    • *Dial 335# from your mobile phone.
    • Choose “Pay Bills”: Navigate through the menu to select “Pay Bills.”
    • Select Biller: Choose the biller from the list.
    • Enter Details: Provide the necessary details like account number and amount.
    • Confirm: Verify the details and confirm your payment.
  3. Ecobank Online Banking:

    • Log In: Access your Ecobank online banking account.
    • Go to “Payments”: Navigate to the “Payments” or “Bill Payments” section.
    • Choose Biller: Select the biller from the list.
    • Enter Details: Enter the required information like account number and bill amount.
    • Confirm: Review the details and confirm your payment.
  4. EcobankPay (QR Code):

    • Open App: Open the Ecobank Mobile App or any other banking app with QR code scanning capabilities.
    • Select “Pay Merchant”: Choose the option to pay a merchant.
    • Scan QR Code: Scan the QR code provided by the biller.
    • Enter Amount: Input the bill amount.
    • Confirm Payment: Review and confirm your payment

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Other  Ecobank Africa Countries USSD

 

Ecobank operates in various African countries, and each country may have its specific USSD code for accessing banking services. Here are some known USSD codes for Ecobank in different African countries:

  • Nigeria: *326#
  • Uganda: *235#
  • Kenya: *335#
  • Tanzania: *326#
  • Côte d’Ivoire: 14418#
  • Ghana: *770#
  • Senegal: *2222#
  • Burundi, Chad, Guinea, Liberia, Malawi, Mali, Mozambique, Togo, and Zimbabwe: *336#
  • For Tanzania :Dial *150*18#

Frequently Asked Questions

 

1. How do I check my Ecobank account balance using USSD?

  • Dial *335# on your mobile phone.
  • Select “Account Balance” from the menu.
  • Your account balance will be displayed on the screen.

2. How do I transfer money to another Ecobank account using USSD?

  • Dial *335# on your mobile phone.
  • Select “Transfer Money.”
  • Choose “Ecobank to Ecobank.”
  • Enter the recipient’s account number.
  • Enter the amount you want to transfer.
  • Confirm the transaction.

3. How do I transfer money to another bank account in Kenya using USSD?

  • Dial *335# on your mobile phone.
  • Select “Transfer Money.”
  • Choose “Ecobank to Other Banks.”
  • Enter the recipient’s bank name, account number, and amount.
  • Confirm the transaction.

4. How do I buy airtime for myself using USSD?

  • Dial *335# on your mobile phone.
  • Select “Airtime Top-up.”
  • Choose “Self.”
  • Enter the amount of airtime you want to buy.
  • Confirm the transaction.

5. How do I buy airtime for someone else using USSD?

  • Dial *335# on your mobile phone.
  • Select “Airtime Top-up.”
  • Choose “Others.”
  • Enter the recipient’s mobile number and the amount of airtime.
  • Confirm the transaction.

Additional FAQs:

Q: Do I need a smartphone to use the Ecobank Kenya USSD code?

A: No, you can use the *335# code on any type of mobile phone.

Q: Is there a fee for using the USSD services?

A: Standard transaction fees may apply. Please refer to Ecobank’s tariff guide for more details.

Q: What if I forget my PIN?

A: You can reset your PIN through the Ecobank Mobile App or by visiting your nearest Ecobank branch.

Q: How can I get help with the USSD service?

A: You can contact Ecobank Kenya customer service for assistance. Their contact details are available on the Ecobank website.

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