How to contact Glo Nigeria Customer care service: Phone number and email address

Last Updated on August 29, 2025 by admin

In an increasingly competitive telecommunications landscape, exceptional customer service has become a vital differentiator for companies like Globacom

As one of the leading mobile network providers in the country, Glo Nigeria is committed to delivering a seamless customer experience through its dedicated customer care service.

Recognizing the crucial role of effective communication, Glo has invested significantly in enhancing its customer support system to deliver prompt and efficient solutions to various customer inquiries and issues.

The goal is to ensure a seamless experience for customers, allowing them to enjoy uninterrupted services and reliable support whenever they require assistance.

The customer care service at Glo Nigeria embodies a comprehensive approach, offering multiple channels through which subscribers can reach out for help.

Whether it’s resolving technical issues, addressing billing inquiries, or seeking information about the latest products and offers, Glo’s dedicated customer care team is well-equipped to handle a wide range of queries. Subscribers have the convenience of contacting the support team through phone lines, email , social media platforms, or visiting physical service centers distributed across the country.

The telecom ensures that its customer care service remains responsive and effective, thereby fostering enhanced customer satisfaction and loyalty.

Glo Mobile was launched in Nigeria. August 2003 and  introduced lower tariffs, pay per second billing and alongside other value added services. The telecom was the fourth GSM operator to launch in Nigeria,

This article provide the various channels available for customer support, addresses common issues faced by users, and highlights Glo Nigeria’s ongoing efforts to enhance customer satisfaction.

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Common Issues Resolved By Glo Customer Support

Glo Nigeria customer care service is adept at resolving a variety of common issues faced by their subscribers, ensuring that users have a seamless experience with their telecommunications services.

One prevalent issue often encountered by Glo customers is network connectivity problems. These issues can range from difficulty in making calls, poor voice quality, dropped calls,to erratic internet connections.

Glo’s support team is trained to troubleshoot these problems, guide customers through network settings adjustments, and provide updates on network maintenance or outages.

The Customer Support handles a wide range of issues to keep subscribers connected and satisfied. Here’s a breakdown of the most common problems they help resolve:

Data & Internet Issues

• Slow or no data connection: Often due to incorrect APN settings, expired data plans, or network downtime.
• Data running out unexpectedly: Customers may need help tracking usage or switching to more suitable plans.
• SIM not connecting to the internet: Support can guide users through device settings or SIM upgrades.

 Account & Subscription Management

• Activating or migrating plans: Whether it’s data bundles, call packages, or special offers, support helps with activation and migration.
• Checking balances: Airtime, data, SMS, and call history can be accessed via shortcodes or with assistance.
• Recharge issues: Problems with airtime top-ups or incorrect PIN entries are quickly resolved.

Call & SMS Problems

• Dropped calls or poor call quality: May be due to network congestion or signal issues.
• Blocked or restricted calls: Support can help unblock numbers or adjust call settings.
• SMS not sending/receiving: Often fixed by checking message center settings or network status.

Technical Support

• Device compatibility: Ensuring phones support Glo’s network bands, especially for 4G LTE.
• SIM card issues: Damaged or inactive SIMs can be replaced or reactivated.
• Network coverage problems: Users can report poor signal areas for investigation.

 Billing & Complaints

• Overcharges or incorrect deductions: Support investigates and resolves billing discrepancies.
• Fault reporting: Customers can dial 300 to report service faults and track complaint status.

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How To Contact Glo Nigeria Customer Care

Contacting Glo Nigeria’s customer care service can be a straightforward process if you know the available channels for communication. Whether you have a query about your mobile service, need assistance with data plans, or wish to resolve a billing issue, Glo Nigeria provides several ways to get in touch with their support team depending on your preference and location. Here’s the full rundown:

Toll-Free Numbers (24/7 Support)

For prepaid lines on Glo: 300

Other Networks: +2348050020121

For postpaid lines on Glo: 300

Other Networks: +2348050020200

These lines connect you directly to Glo’s support team, where you can get help with data issues, SIM problems, billing inquiries, and more.

If you’re calling from your Glo line, dialing 300 is completely free and gets you straight to a support rep. For postpaid users, you can also dial 300 for specialized assistance.

 Direct Dial Shortcodes

Essential Glo Shortcodes

 Social Media Support

Glo Nigeria is active on several social media platforms, making it easy for you to reach their support team online. Here’s where you can connect:

Tips for Getting Help Faster

• Include your Glo number (but not publicly!) when messaging.
• Describe your issue clearly — e.g., “My data bundle isn’t activating.”
• Be patient — response times vary, especially during peak hours.

Social media support is great for non-urgent issues or when you prefer typing over calling. But if it’s something urgent like SIM activation or billing errors, calling their toll-free line at 300 from a Glo line is usually faster.

 Email Support

If you prefer reaching out to Glo Nigeria via email, here are the official support addresses you can use:

Tips for Emailing Glo

• Include your Glo number in the message (but not in the subject line).
• Be specific about your issue — e.g., “My data bundle didn’t activate after recharge.”
• Attach screenshots if relevant (like error messages or recharge receipts).
• Use a clear subject line like “Data Activation Issue – Glo Number 0805XXXXXXX”

They typically respond within a few business days, though it can be faster depending on the nature of the issue. For urgent matters, calling their toll-free line at 300 from a Glo line is still the fastest route

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Physical Locations

Glo has customer care centers all across Lagos and Nigeria, so you can walk in and get face-to-face support when needed. Here’s a curated list of Glo physical locations where you can speak to a representative:

Glo Head Office

• Address: Mike Adenuga Towers, 1 Mike Adenuga Close, Off Adeola Odeku Street, Victoria Island, Lagos
• Contact: +2348050020121, +2348050020200
• Email: customercare@gloworld.com, corporatecare@gloworld.com

 Other Glo Offices in Lagos

These locations offer services like SIM swaps, data plan activation, billing inquiries, and device troubleshooting. If you’re heading to one, I recommend going early to avoid queues — especially at the flagship office in Victoria Island.