How to perform ALAT PIN reset

 

Log into ALAT application using your registered email address and password

  • Click on ‘Settings’ and tap on ‘ALAT Pin Management’

  • Click on ‘Forgot ALAT Pin’

  • Input the answer to your Security Question

  • Receive OTP in registered email address and input in OTP segment

  • Input New Pin and Confirm New Pin

  • Click Submit

How to Hotlist my ALAT card

To block your amt card Log into ALAT application using your registered email address and password

  • Select “Cards” on Home Page

  • Select “My Cards”

  • Select “Hotlist Card”

  • Select a reason for Card Hotlist on the list

  • Input ALAT PIN and select Hotlist

How to transfer money from wema bank

 

Wema Bank offers multiple channels to transfer money:

*1. USSD Code (945#):

  • To Wema Bank: Dial *945*Account Number*Amount#.
  • To Other Banks: Dial *945*Account Number*Amount# and follow the prompts to select the recipient’s bank.

2. ALAT by Wema Mobile App:

  • Log in: Open the ALAT app and log in to your account.
  • Send Money: Tap on the “Send Money” option.
  • Enter Details: Choose the recipient (ALAT user, Wema Bank account, or other bank), enter the account number, amount, and a description (optional).
  • Confirm: Review the details and confirm the transfer.

3. Wema Bank Internet Banking:

  • Log in: Access the Wema Bank internet banking platform and log in to your account.
  • Transfers: Navigate to the “Transfers” or “Payments” section.
  • Enter Details: Choose the recipient’s bank, input their account number, amount, and description (optional).
  • Authorize: Authorize the transaction using your secure login credentials or token

How to buy airtime from wema bank

Wema Bank offers multiple channels for buying airtime:

*1. USSD Code (945#):

  • For self: Dial 945Amount# (e.g., 945500# for ₦500 airtime)
  • For others: Dial 945PhoneNumberAmount# (e.g., 945080123456781000# to send ₦1000 airtime)

2. ALAT by Wema Mobile App:

  • Log in: Open the ALAT app and sign in.
  • Buy Airtime: Go to the “Airtime” section and select “Buy Airtime”.
  • Enter Details: Choose your network provider, enter the phone number, and the amount of airtime you want to purchase.
  • Confirm: Review the details and confirm the transaction.

3. Wema Bank Internet Banking (WemaOnline):

  • Log in: Access the Wema Bank internet banking platform and log in to your account.
  • Airtime Top-up: Navigate to the “Airtime Top-up” or similar section.
  • Enter Details: Choose the network provider, enter the phone number, and the amount of airtime you want to purchase.
  • Confirm: Review the details and authorize the transaction.

How to check wema bank account balance

 

You have multiple options to check your Wema Bank account balance:

1. USSD Code:

  • Dial *945*0# from your phone number registered with Wema Bank.
  • Follow the prompts and enter your PIN if required.
  • Your account balance will be displayed on your screen.

2. ALAT by Wema Mobile App:

  • Log in: Open the ALAT app and sign in to your account.
  • View Balance: Your account balance will be displayed prominently on the home screen.

3. Wema Bank Internet Banking (WemaOnline):

  • Log in: Access Wema Bank Internet Banking through their website and log in to your account.
  • View Balance: Your account balance will be readily visible on your account dashboard.

4. ATM:

  • Visit any Wema Bank ATM.
  • Insert your card and enter your PIN.
  • Select the “Balance Inquiry” option to view your account balance on the screen.

5. Bank Statement:

  • You can request a printed or electronic bank statement from Wema Bank, which will show your current balance along with transaction history.

6. Customer Service:

  • Call Wema Bank’s customer service hotline for assistance by calling 0-7000-PURPLE, 080-3900-3700, or by sending an SMS to 0705-111-2111 They can provide you with your account balance over the phone.

Wema Bank offers multiple channels for paying bills:

*1. USSD Code (945#):

  • Electricity Bill:

    • Dial 94524# to access the electricity bill payment menu.
    • Choose your electricity provider (e.g., Eko, Ikeja, Ibadan, etc.)
    • Enter your meter number and the amount you wish to pay.
    • Follow the prompts to complete the transaction.
  • Other Bills:

    • Dial *945# and follow the prompts to access the “Bill Payment” section.
    • Choose the category of the bill (e.g., Cable TV, Internet).
    • Select the specific biller and enter the required details.
    • Enter the amount and confirm the transaction.

2. ALAT by Wema Mobile App:

  • Log in: Open the ALAT app and sign in.
  • Bills Payment: Tap on the “Bills Payment” option.
  • Select Biller: Choose the category and specific biller.
  • Enter Details: Provide the required information (e.g., customer ID, account number).
  • Amount: Enter the amount you wish to pay.
  • Confirm: Review the details and confirm the transaction.

3. Wema Bank Internet Banking (WemaOnline):

  • Log in: Access Wema Bank Internet Banking through their website and log in.
  • Bill Payment: Navigate to the “Bill Payment” section.
  • Select Biller: Choose the category and specific biller.
  • Enter Details: Provide the required information (e.g., customer ID, account number).
  • Amount: Enter the amount you wish to pay.
  • Authorize: Authorize the transaction using your online banking credentials.

Frequently Asked Questions (FAQs)

 

Q: What is the difference between Wema Bank Online Banking and ALAT?

  • Wema Bank Online Banking is the traditional internet banking platform, ideal for customers who already have an account with Wema Bank.
  • ALAT by Wema is a fully digital bank that allows you to open an account, access a range of banking services, and enjoy unique features like savings goals and personalized cards.

Q: How do I register for Wema Bank Online Banking or ALAT?

  • Wema Bank Online Banking: Visit the Wema Bank website and click on the “Register” button on the internet banking page.
  • ALAT: Download the ALAT app from the app store (iOS or Android) and follow the registration prompts.

Q: Is it safe to use Wema Bank’s online banking platforms?

  • Yes, both Wema Bank Online Banking and ALAT employ robust security measures like encryption, two-factor authentication, and biometric login options to protect your account and transactions.

Q: What can I do with Wema Bank Online Banking and ALAT?

  • Both platforms offer a wide range of services:

    • Check account balance and transaction history
    • Transfer funds within Wema Bank and to other banks
    • Pay bills (utilities, cable TV, airtime, etc.)
    • Manage cards (block/unblock, request new cards)
    • Apply for loans and manage investments
  • ALAT offers additional features like:

    • Savings goals
    • Virtual dollar card
    • Personalized cards
    • Spending insights

Q: What do I do if I forget my password or PIN?

  • You can reset your password or PIN through the “Forgot Password/PIN” option on the login page of the respective platform (website or app).

Q: Can I use Wema Bank Online Banking or ALAT if I am abroad?

  • Yes, you can access both platforms from anywhere in the world with an internet connection. However, some features may be restricted based on your location.

Q:How can I contact Wema Bank customer service for assistance?

  • You can reach Wema Bank customer service through:
    • Help Desk.
    • +234-803-900-3700.
    • +234-01-277-7700-9.
    • 07000PURPLE (07000787753)
    • PURPLECONNECT@WEMABANK.COM.
    • CHAT WITH US ON WHATSAPP – 09044411010