Last Updated on August 3, 2025 by admin
Zenth Bank is renowned for its commitment to providing exceptional customer care services, designed to meet the diverse needs of its clients.
Zenith Bank of Nigeria was founded in May 1990 and commenced operations in July of the same year as a commercial bank, became a public limited company on June 17, 2004 and was listed on the Nigerian Stock Exchange (NSE) on October 21, 2004 following a highly successful Initial Public Offering (IPO
The headquarters is located in 87 Ajose Adeogun St, Victoria Island, Lagos 106104, Lagos · This location serves as the central hub for the bank’s operations, overseeing its extensive network of branches and subsidiaries across Africa and beyond.
Zenith Bank, one of Nigeria’s leading financial institutions, offers a variety of customer care options to assist clients with their banking needs. Whether you have questions about your account, require assistance with transactions, or need support with banking products, reaching out to Zenith Bank’s customer care team can help ensure a smooth banking experience.
This article provides a comprehensive guide on how to contact Zenith Bank customer care, detailing the available channels, operating hours, and tips for effective communication to help you get the assistance you need promptly and efficiently.
Read: How to buy airtime from zenith bank
How To Contact Zenth Bank Customer Support
If you are looking to reach Zenth Bank’s customer support, there are several convenient ways to get in touch with them to address your concerns or inquiries.
One of the most direct methods of contacting their customer support is through a telephone call. Zenth Bank has a dedicated customer service hotline that is designed to assist clients with a wide range of banking queries, such as account information, transaction issues, or product details.
1.Phone Call
Zenth Bank has a dedicated customer service hotline that is designed to assist clients with a wide range of banking queries, such as account information, transaction issues, or product details.
Zenith Bank offers 24/7 phone support through ZenithDirect:
- General Support Lines:
- +234 (1) 278 7000
- +234 (1) 292 7000
- +234 (1) 464 7000
- 0700-ZENITHBANK (0700-9364842265)
These lines can help with:
- Account inquiries
- Transaction issues
- Card services
- Mobile/internet banking support
2. Email Support
For those who prefer not to call, Zenth Bank also offers support via email. This can be particularly useful for non-urgent inquiries or when you need to send attachments for verification purposes. When writing your email, make sure to include all necessary details to facilitate a quick and accurate response.
General Support: zenithdirect@zenithbank.com
Customer Service: customerservice@zenithbank.com
Card Services: cardservices@zenithbank.com
3. Zenith Intelligent Virtual Assistant
Zenith Bank’s Intelligent Virtual Assistant—aka ZiVA—is your personal banking buddy on WhatsApp, designed to make banking faster, easier, and available 24/7.
How to Use ZiVA
- Save the number: +234 704 000 4422 to your phone (preferably the one linked to your Zenith Bank alerts).
- Open WhatsApp and send a simple “Hi” to start chatting.
- Follow the prompts to access services or speak with a live agent.
What ZiVA Can Help You With
- Check your account balance and statements
- Transfer funds and pay bills
- Buy airtime and data
- Block your card or freeze your account
- Locate ATMs and branches
- Open a new account
- Log and track complaints
- Request or stop cheques
- Send bank statements to embassies or other institutions
4. Social Media Channels
| Platform | Handle / Page | Best For |
|---|---|---|
| @zenithbank | Quick replies, complaints | |
| Zenith Bank Plc | Messaging, updates | |
| @zenithbankplc | DMs, promotions | |
| Zenith Bank Plc | Corporate inquiries | |
| YouTube | Zenith Bank PLC | Product videos, announcements |
5. Zenith bank Branch
Zenith Bank has hundreds of branches nationwide, and here are a few notable ones—especially around Lagos:
Popular Zenith Bank Branches in Lagos
- Marina Branch: 58 Marina, Lagos Island
- Maryland Branch: 1A Ikorodu Road, Maryland Estate
- Matori Branch: 133 Ladipo Street, Mushin
- Adeola Odeku Branch: 300 Adeola Odeku Street, Victoria Island
- Agege Motor Road Branch: 53/55 Old Lagos-Abeokuta Road, Agege
- Ajah Branch: KM 25, Lekki-Epe Expressway
- Alausa Secretariat Branch: Plot 1, Mobolaji Johnson Avenue, Ikeja
- Allen Avenue Branch: 5 Allen Avenue, Ikeja
You can find a full list of branches across Nigeria using Zenith Bank’s Branch Locator tool or check out this Lagos branch directory for more detailed addresses.
Read: How to apply and get Zenith bank salary advance
Zenith bank card customer care
If you’re having issues with your Zenith Bank card, —whether it’s a debit, credit, or prepaid card—here’s how to get help fast:
Card Customer Care Hotlines
For card-related issues like blocking, activation, or transaction errors, call:
- Card Services Direct Lines:
- +234 (1) 278 1740
- +234 (1) 278 2273
- Or dial 0700-ZENITHBANK (0700-9364842265) and follow the card services prompt
These lines are available 24/7 and cover:
- Lost or stolen card blocking
- Failed POS/ATM transactions
- Card activation or reissuance
- Card limits and international usage
Card Services Email
- Dedicated Support: cardservices@zenithbank.com Include your full name, last 4 digits of your account, and a clear description of the issue.
WhatsApp (ZiVA)
- Save +234 704 000 4422 and chat via WhatsApp for quick card support using Zenith’s virtual assistant.
How zenith bank handle Complaint
Zenith Bank takes customer complaints seriously and offers multiple channels to ensure issues are resolved efficiently and professionally. Here’s how they handle it:
Complaint Resolution Process
- You can lodge a complaint via:
- Email: zenithdirect@zenithbank.com, customerservice@zenithbank.com
- Phone: +234 (1) 278 7000, +234 (1) 292 7000, +234 (1) 464 7000, 0700-ZENITHBANK
- Social Media: Twitter, Facebook, Instagram — they respond to DMs and comments
- WhatsApp (ZiVA): +234 704 000 4422
- Branch Visit: Speak directly with a customer care rep
- Once received, Zenith Bank typically acknowledges your complaint and provides a reference number for tracking.
- The bank investigates the issue internally and aims to resolve it within a reasonable timeframe. Urgent matters like card fraud or dispense errors are prioritized.
- You’ll receive a response via your chosen channel—email, SMS, or phone call—with the outcome or next steps.
Tips for Faster Resolution
- Include your full name, account number (last 4 digits), and a clear description of the issue.
- Attach screenshots or receipts if relevant.
- Follow up if you don’t hear back within 48–72 hours.
You can also use their Customer Service Portal to log and track complaints online.
Read: List of all Zenith Bank ussd code for financial transaction
What information should I have ready when contacting zenith Bank Customer Care?
Having the right info on hand can make your interaction with Zenith Bank Customer Care smoother and faster. Here’s what you should prepare before reaching out:
- Full Name Use the name registered with your Zenith Bank account.
- Account Number Share the full number or at least the last 4–6 digits for verification.
- Phone Number & Email Address Especially the ones linked to your account for identity confirmation.
- Issue Description Be clear and specific—e.g., “₦10,000 was debited but POS failed,” or “I can’t log into my mobile app.”
- Date & Time of Transaction (if applicable) Helps them trace the issue faster.
- Amount Involved For failed transactions, refunds, or disputes.
- Channel Used Was it via ATM, POS, mobile app, internet banking, or USSD?
- Supporting Documents Screenshots, receipts, or reference numbers can speed things up.
