Telkom South Africa Customer Care, WhatsApp, Phone number and email address

Last Updated on July 6, 2025 by admin

In the rapidly evolving telecommunications landscape of South Africa, Telkom stands out as a prominent player dedicated to providing reliable services to its customers.

Central to this commitment is Telkom’s customer care division, which plays a vital role in ensuring customer satisfaction and fostering loyalty. With a diverse range of communication channels and a focus on responsiveness, Telecom aims to address customer inquiries and resolve issues efficiently.

Customer Care plays a vital role in addressing and resolving a multitude of queries, from account issues and technical support to service inquiries and billing concerns.

With a strong commitment to enhancing user experience, The telecom  has established multiple channels through which customers can access assistance, such as telephone support, online chat, social media, and dedicated service centers.

These channels are staffed by trained professionals who are equipped to handle diverse issues, ensuring that solutions are tailored to meet individual needs.

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How To Contact Telkom South Africa Customer Support.

If you’re looking to get in touch with Telkom customer support, several methods are available to address your queries or resolve any issues you may encounter.

One of the primary ways to contact Telkom is through their dedicated customer support phone line. You can call their customer service center, where trained agents are available to assist with billing inquiries, service disruptions, or technical support.

Whether you want to call, chat, or go online:

Phone Support

• Mobile Services: Dial 081180 from any phone
• Fixed Line Services: Call 10210 from a Telkom landline
• Report faults or service issues: Call 0800 018 018 (free from any phone)

WhatsApp Support

• Send a message to 0811 601 700
• Use the menu to check balances, recharge, upgrade, or shop dealFast and convenient for everyday queries

Telkom Mobile App

• Download the Telkom App from the Google Play Store or Apple App Store
• Log in to manage your account, view balances, and access support

Email Support

• General queries: Use the Telkom Contact Page to submit a form
• Business customers: Email business@telkom.co.za

In-Store Assistance

• Visit a Telkom store for SIM swaps, device issues, or contract help
• Use the Store Locator to find one near you

Social media

Common Issues Resolved By Telkom Customer Care

Customer care is dedicated to addressing a variety of common issues faced by its users, providing solutions to enhance customer satisfaction and ensure smooth service delivery.

Telkom  customer care team handles a wide range of issues across mobile, broadband, and fixed-line services, Frank. Here’s a breakdown of the most common problems they help resolve:

Network & Connectivity Issues

• Slow or dropped internet connections
• No signal or poor mobile reception
• LTE or fibre installation delays
• Faulty modems or routers  You can report faults via 081180

Billing & Account Queries

• Incorrect charges or double billing
• Unexplained deductions or subscription fees
• Requesting refunds or billing adjustments
• Viewing and paying bills via the Telkom app or portal

SIM & Device Support

• SIM swaps and activation issues
• Lost or stolen SIM cards
• Device compatibility and setup help
• RICA registration and updates

Service Cancellations & Upgrades

• Cancelling contracts or prepaid services
• Upgrading to new plans or devices
• Porting your number to or from Telkom
• Tracking cancellation requests via 081180 or 10210 for fixed lines

Contract & Plan Management

• Understanding contract terms and renewal dates
• Switching between prepaid and postpaid
• Adding or removing value-added services
• Managing bundles and top-ups

Technical Troubleshooting

• Assistance with modem/router setup
• Resolving fibre or DSL outages
• Help with Telkom email or web portal access
• Using self-service tools like *180# or *188# for balance checks

Read; MTN South Africa customer care, WhatsApp, number and email address

FAQS

How Do I Contact Telkom Customer Care?

• Mobile Services: Dial 081180
• Fixed Line Services: Call 10210
• WhatsApp Support: Message 0811 601 700
• You can also use the Telkom Help Guide for live chat and troubleshooting

2. How Do I Report a Fault or Service Issue?

• Call 0800 018 018 (free from any phone)
• Or use the Telkom App or Web Self-Service Portal to log a fault
• Provide your account number, service type, and issue description

3. How Can I View or Pay My Bill?

• Use the Telkom App or dial *180#
• Visit the Telkom Self-Service Portal to view balances and make payments
• You can also pay via EFT, bank apps, or in-store

4. How Do I Perform a SIM Swap?

• Visit a Telkom store with your ID and proof of ownership
• Or call 081180 for guidance
• SIM swaps help recover lost/stolen numbers or upgrade to LTE/5G

5. What Is Night Surfer Data?

• Bonus data valid from 12 AM to 7 AM
• Included in many FreeMe and SmartBroadband bundles
• Great for downloading, streaming, or updates during off-peak hours

6. How Do I Cancel or Upgrade My Contract?

• Call 081180 or 10210 depending on your service
• Submit a cancellation or upgrade request via the Telkom Help Guide
• You’ll need your account number and ID

7. How Do I Change Account Ownership?

• Both current and new users must agree to a Transfer of Service
• Contact Service Activation at 10219
• A security deposit and service order fee may apply

8 How can I report a service outage with Telkom?

Customers can report service outages by contacting Telkom’s customer care via phone, utilizing the online chat feature, or visiting their self-service portal to check for service updates and troubleshooting tips.

9. Does Telkom offer support in multiple languages?

Yes, they recognizes the diverse linguistic landscape of the country and offers customer support in several languages to ensure effective communication with all users.