Last Updated on August 8, 2025 by admin
Are you among UBA millions of Customers searching for how to contact bank representative especially when transactions go wrong either to report failed transfer or blocked account?
In an increasingly competitive banking landscape, exceptional customer care has become a cornerstone of success for financial institutions. United Bank for Africa (UBA), a prominent player in the African banking sector, recognizes the critical role that effective customer service plays in building lasting relationships with clients and enhancing overall satisfaction.
The financial institution is renowned for its comprehensive customer care services, aimed at providing seamless and efficient support to its clientele across the African continent and beyond.
The bank which was founded in 1949 by a group of visionary entrepreneurs as a small financial institution that focused on providing banking services to individuals and small businesses in Nigeria. The financial institution has been serving the households, businesses and communities of Africa. for over 75years.
The bank dedication to customer satisfaction is further reinforced by accessible in-branch support where customers can consult with service representatives for more detailed and personalized assistance, ensuring that UBA’s customer care services are comprehensive, accessible, and tailored to meet the diverse needs of its clientele.
This article delves into the customer care services offered by UBA, exploring the various channels of support, key features that set them apart, and the innovative technologies employed to meet the evolving needs of customers.
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Features of uba customer care service
UBA (United Bank for Africa) offers a robust and multi-channel customer care service designed to ensure fast, convenient, and reliable support for its customers. Here are the key features:
Multiple Contact Channels
- Phone Support: Available via several helplines:
- +234 700 2255 822
- +234 1 631 9822
- +234 1 280 8822
- Email Support: General inquiries can be sent to cfc@ubagroup.com.
Live Chat & Video Chat
- Live Chat Portal: Customers can chat directly with a representative by visiting UBA’s live chat page.
- Video Chat: Offers face-to-face interaction with customer care agents for more personalized support.
Social Media Support
- Facebook: UBA Group
- Twitter: @UBACares
- WhatsApp: +234 903 001 0007
Availability
- Most channels are available 24/7, ensuring round-the-clock support for urgent issues.
Specialized Support Emails
- Prepaid Cards: prepaidcardsteamho@ubagroup.com
- Debit Cards: cards@ubagroup.com
- Savings & Current Accounts: retailandconsumerbanking@ubagroup.com
- Loans: retailandconsumerbanking@ubagroup.com
- Corporate Banking: corporatebank@ubagroup.com
- SME Banking: msmebanking@ubagroup.com
Offline Support
- Customers can also walk into any UBA branch for in-person assistance.
How To Contact United Bank For Africa Customer Support
If you need assistance or have inquiries about your banking experience with the United Bank for Africa (UBA), reaching out to their customer support team is a straightforward process designed to ensure you receive timely and effective service.
UBA offers several avenues for customers to get in touch with their support team, depending on their preference and the urgency of their needs.
Although the bank has revised their branch opening hours, their digital channels: Leo, Mobile app, Internet Banking, *919# and ATMs are available for all your banking needs. the bank 24/7 Customer Fulfilment Centre is also accessible if you would prefer to speak with a Customer Experience Expert.
Phone Support
UBA offers multiple helplines for direct assistance:
Remember, if you have any enquiries, please call our 24/7 Customer Fulfilment Centre (CFC) on which operates daily, and ensures that you can speak directly with a representative who can address your concerns. You can discuss various issues, such as account inquiries, transaction details, or card services.
Additionally, UBA has embraced modern communication channels by offering support through their official website and mobile app.
+234 02-012808822
or +234 02-012808800
These lines are available for general inquiries, complaints, and account-related issues
Read: How to contact Union Bank customer care, Phone number and email
Email Support
For written communication, you can reach UBA via:
- General inquiries: cfc@ubagroup.com.
- Investor Relations Contact: investorrelations@ubagroup.com
- For Prepaid cards inquiry, write to:
Prepaidcardsteamho@ubagroup.com - For Debit cards inquiry, write to:cards@ubagroup.com
- For Savings and Current account inquiry, write to:RetailandConsumerBanking@ubagroup.com
- For Loans inquiry, write to:
RetailandConsumerBanking@ubagroup.com - For Corporate Banking Solutions, write to:
CorporateBank@ubagroup.com - For SME inquiry, write to:
Msmebanking@ubagroup.com
In-Person Support
If face-to-face interaction is preferred, visiting a local UBA branch is an option, where trained staff can provide personalized assistance. Their head office is located at: 57 Marina, Lagos Island, Lagos State, Nigeria
Social Media
For those active on social media, UBA also maintains a presence on platforms like Twitter and Facebook, where customers can send direct messages for support. You can also reach UBA through their active social media platforms:
- Facebook: UBA Group
- Twitter: @UBACares
- WhatsApp: +234 903 001 0007
- Instagram @officialubachatbanking
Chat With Leo | Chat Banking
For Nigeria, LEO’s WhatsApp Number is 234 903 001 0007. Add the mobile number on your WhatsApp mobile contact Or clicking here and send Hi to chat with LEO on .
Live & Video Chat
UBA provides real-time support via: Live Chat:
Visit UBA Live Chat Portal to chat with an agent.
Video Chat: Accessible via the UBA website, allowing face-to-face interaction with support staff.
Read; How to contact Access Bank customer care, Phone number and email
Common Customer Issues And How Uba Resolves Them
United Bank for Africa (UBA) is dedicated to providing exceptional customer service and promptly addressing any issues that may arise with its vast customer base.
Common customer issues primarily include concerns related to account access, transaction discrepancies, and service inquiries. Customers sometimes face difficulties accessing their accounts due to forgotten passwords or technical glitches, which can be frustrating.
UBA has established a comprehensive support system where customers can reset their passwords through the online portal or mobile app, while also providing assistance via their customer care hotline.
Transaction discrepancies, such as unauthorized charges or incorrect account balances, are another common issue that customers encounter. UBA resolves these discrepancies by conducting thorough investigations into each reported case.
Customers are encouraged to report such issues immediately via the bank’s customer care channels. The bank’s support team is trained to analyze transaction histories and provide timely feedback, ensuring that any errors are corrected and affected accounts are duly credited or debited.
Read: How to contact Palmpay customer care service ,Phone number and email address
Here’s a breakdown of common problems customers face and how UBA resolves them:
Common Customer Issues
| Issue Type | Description |
|---|---|
| Failed Transactions | Money debited but transaction not completed (POS, ATM, online). |
| Unexplained Charges | Unexpected deductions from account balances. |
| Unauthorized Transactions | Suspicious or fraudulent activity on accounts. |
| Poor Customer Service | Delays or unhelpful responses from staff. |
| Card Issues | Problems with debit or prepaid card activation, usage, or blocking. |
| Loan or Account Disputes | Errors in loan processing or account setup. |
How UBA Resolves These Issues
1. Scan to Resolve Complaint Portal
UBA launched a QR-code-based portal that allows customers to scan and log complaints instantly. This system:
- Handles failed transactions from ATMs, POS, and online platforms.
- Promises resolution within 72 hours.
- Sends instant notifications and tracks complaint progress.
2. Multi-Channel Support
Customers can report issues via:
- Phone:+234 02-012808822 or +234 02-012808800
- Email: cfc@ubagroup.com
- Social Media: Twitter (@UBACares), Facebook (UBA Group)
- WhatsApp: +234 903 001 0007
3. Escalation Process
If an issue isn’t resolved quickly:
- Customers can formally lodge a complaint via email or written letter.
- UBA is required to respond within 14 days, per Central Bank of Nigeria (CBN) guidelines.
- If unresolved, customers may escalate to the CBN Consumer Protection Department.
4. Recorded Calls & Documentation
All calls are recorded, and customers are encouraged to:
- Note the date, time, and name of the agent spoken to.
- Keep records of responses for follow-up or escalation.
What information should I have ready when contacting UBA Customer Care?
When reaching out to Customer Care, having the following information ready will help ensure a smooth resolution:
Essential Information to Provide
| Category | Details to Have Ready |
|---|---|
| Personal Info | – Full name as registered with UBA – Phone number linked to your account |
| Account Details | – Account number – Type of account (Savings, Current, etc.) |
| Transaction Info | – Date and time of the transaction – Amount involved- Transaction channel (ATM, POS, Mobile App, etc.) – Merchant name (if applicable) |
| Issue Description | – Clear explanation of the problem – Any error messages received |
| Reference Numbers | – Transaction reference or receipt number (if available) |
| Supporting Evidence | – Screenshots, receipts, or SMS/email alerts related to the issue |
