Last Updated on June 20, 2025 by admin
Etisalat UAE, a leading telecommunications provider in the United Arab Emirates, offers various customer service options to ensure that its users have a seamless experience.
Understanding these options is essential for anyone seeking assistance or wanting to make inquiries. Etisalat provides multiple channels for customer support, catering to a diverse range of preferences and needs.
One of the primary methods to contact Etisalat customer care is via their dedicated helpline, which is accessible from anywhere in the UAE
This allows customers to speak directly with a customer service representative who can provide personalized support and guidance.
Etisalat offers a live chat feature available through their official website and mobile app. This feature is particularly useful for users who prefer quick, text-based communication and need real-time assistance without the necessity of a phone call.
For those who prefer digital communication, reaching out via email or through Etisalat’s social media platforms, such as Twitter and Facebook, is also a viable option.
These platforms allow users to send messages or comment on service-related issues, with the expectation of receiving prompt responses.
For those who prefer face-to-face interaction, Etisalat also operates numerous retail outlets throughout the UAE, where trained staff are available to address any concerns or provide assistance with a wide range of services.
How To Contact Etisalat Uae Customer Care
If you need to get in touch with Etisalat uae customer support, there are a few different ways you can reach out for help with your telecommunications needs
If you need help, one of the easiest ways to get in touch is by calling their customer service hotline. If you’re in the UAE, you can reach them at 101 (toll-free).
If you’re calling from outside UAE another country , dial +971 400 444 101 (International). But if you are calling from other UAE networks or landlines: Call 800 101.
The best part? This service is available 24/7, so you can get assistance whenever you need it, day or night. When you call, you’ll go through a series of prompts that will help direct you to the right department for your needs, whether it’s about mobile services, home internet, billing questions, or technical support
Phone Support
- From inside the UAE (individuals): Dial 101 (toll-free)
- From other UAE networks or landlines: Call 800 101
- From outside the UAE: Dial +971 400 444 101.
- For business customers: Call 800 5800 (inside UAE) or +971 800 5800 (outside UAE)
2. Email
If you have a non-urgent question, feel free to get in touch with Etisalat customer service via email. This is a great way to share detailed issues, attach documents, or make requests that don’t need an immediate reply.
Here’s how to do it:
i. Write an email outlining your issue.
ii. Send it to customer:care@etisalat.ae
iii. Make sure to include your account information, contact details, and a clear description of the problem so you can get a helpful response.
3. Mobile app
If you prefer using your phone, Etisalat also has a Mobile App available for both Android and iOS. With the app, you can access various services without having to call customer support.
4. Live chat:
And if calling isn’t your thing, Etisalat offers online chat support on their official website. This lets you chat with a customer service representative in real-time for quick help.
5.In-Person Support
Visit any Etisalat Business Centre or retail outlet across the UAE. You can find the nearest one using the Etisalat Store Locator.
6. Social Media
You can reach out to Etisalat UAE on their official social media platforms for quick updates, promotions, and general inquiries. While these platforms may not be suitable for complex issues, they are useful for getting updates on services or asking simple questions.
Twitter (X)
Common Issues Addressed By etisalat Customer Care
Etisalat customer care is dedicated to resolving a wide range of issues that customers may encounter. One of the primary concerns is billing disputes, which are addressed through multiple channels such as a 24/7 Customer Care Centre, business centers, and service outlets.
When a billing issue is raised, it is registered in Etisalat’s Complaint Management System, and a unique reference number is assigned to ensure the issue is tracked and resolved promptly.
If the issue remains unresolved, customers can escalate the complaint to the UAE’s Telecommunications and Digital Government Regulatory Authority (TDRA) for further assistance.
Etisalat UAE’s customer care team handles a wide range of issues to support both individual and business customers. Here are some of the most common concerns they address:
Mobile Services
- SIM activation, replacement, or blocking
- Mobile plan upgrades, downgrades, or cancellations
- Data and voice bundle subscriptions
- Roaming activation and troubleshooting
- Internet calling (VoIP) setup and support
Billing & Payments
- Postpaid bill inquiries and disputes
- Prepaid recharge issues
- Refund requests and overcharge corrections
- Add-on subscriptions and cancellations
- Exit fees and contract terms clarification
Internet & Home Services
- eLife broadband installation and troubleshooting
- Wi-Fi speed and coverage issues
- TV package upgrades or technical faults
- Device compatibility and setup support
Account Management
- Number portability (switching to/from Etisalat)
- Account login or My Etisalat app issues
- Personal information updates
- Complaint registration and follow-up
Security & Fraud
- Reporting suspicious calls or SMS
- Blocking lost/stolen devices
- SIM swap fraud prevention
You can reach Etisalat’s customer care 24/7 by dialing 101 (inside UAE), +971 400 444 101
What information should I have ready when contacting Etisalat Customer Care
When contacting Etisalat uae Customer Care, it is crucial to have specific information ready to ensure a smooth and efficient experience. This includes your full name, account or subscriber number, and relevant contact information.
To make your call or chat with Etisalat UAE Customer Care smooth and efficient, it helps to have the following information ready:
Personal & Account Details
- Your Etisalat mobile or account number
- Full name as registered with Etisalat
- Emirates ID or passport number (for identity verification)
Billing & Payment Info
- Recent bill or invoice number (for postpaid users)
- Recharge transaction reference (for prepaid users)
- Payment method used (credit card, mobile wallet, etc.)
Service-Specific Info
- Device model (if reporting technical issues)
- SIM card number (if applicable)
- Plan or bundle name (for subscription-related queries)
Issue Summary
- A brief description of the problem
- Date and time the issue started
- Any error messages or screenshots (if contacting via email or app)
How Etisalat uae handle Complaint
Etisalat UAE has established a comprehensive system for handling customer complaints, ensuring that issues are addressed promptly and efficiently.
Customers can reach out to the Customer Care Centre, which operates 24/7, via phone, email, or by visiting business centers. Each complaint is registered in the Complaint Management System and assigned a unique reference number for tracking purposes.
This system allows Etisalat to keep customers informed about the status of their complaints and notify them once the issue is resolved
Here’s how they manage the process:
- Multiple Channels to Lodge a Complaint
- Call 101 (inside UAE) or +971 400 444 101 (from abroad)
- Visit any Etisalat Business Centre or retail outlet
- Use the Etisalat Support Page for live chat or email
- Reach out via social media (Twitter, Facebook, Instagram)
- Trained Customer Service Agents
- Etisalat’s agents are trained to listen actively, verify your identity, and log your complaint with a reference number.
- They aim to resolve most issues on the first contact or escalate them to the appropriate department.
- Complaint Tracking & Follow-Up
- You’ll receive a case number to track your complaint.
- Etisalat commits to resolving complaints in a timely manner, depending on the complexity of the issue.
- Escalation to TDRA (if unresolved)
- If you’re not satisfied with the resolution, you can escalate the issue to the Telecommunications and Digital Government Regulatory Authority (TDRA) via their Dispute Resolution Service.
