Last Updated on June 9, 2025 by admin
DU, a leading telecommunications company in the UAE, recognizes the significance of delivering outstanding support to its customers. With a commitment to ensuring customer satisfaction, the telecom has established a comprehensive customer care framework through its commitment to exceptional customer care.
Known for its reliable mobile and internet services, Du places a strong emphasis on understanding and meeting the evolving needs of its customers.They make it a priority to provide timely assistance, support, and guidance whenever it’s needed.
Whether it’s through phone support, live chat, email, The telecom company ensures that its customers can access help in a manner most convenient ways.
Du customer care representatives are trained to handle inquiries with professionalism and empathy, allowing them to provide solutions that enhance the customer experience.
Previously known as Emirates Integrated Telecommunications Company P.J.S.C. (EITC) and founded in 2005, the company was rebranded to du in 2007. du is one of the leading telecommunications company in the UAE with main competitors Etisalat.
The headquarters is located at Dubai Hills Business Park, Dubai, United Arab Emirates . This location serves as the central hub for operations, overseeing its extensive network of branches and subsidiaries
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How To Contact Du Customer Support
To reach Du customer support, there are several avenues available to customers seeking assistance for their telecommunications needs.
- One of the most direct methods is to call their customer service hotline at Phone: 155 (UAE)
- from other networks or abroad call +971 555 678 155 (International)
This service is available 24/7, ensuring that assistance is always within reach no matter the time of day. When calling, customers can expect to follow a series of prompts that will guide them to the specific department capable of addressing their needs, whether it relates to mobile services, home internet, billing inquiries, or technical support.
Alternatively, customers can visit Du retail stores, which are conveniently located across the UAE. In-store visits offer the advantage of face-to-face interaction with trained customer service representatives who can provide personalized assistance.
For those who prefer digital communication, Du offers support through its official website. The website features a comprehensive help section, live chat options, and online forms for submitting queries. Social media platforms like Twitter and Facebook further extend Du’s customer support reach, allowing customers to send messages or post inquiries directly.
2. For non-urgent inquiries, you can reach out to DU customer service through email. This can be useful for submitting detailed issues, document attachments, or requests that don’t require an immediate response.
- Compose an email describing your issue.
- Send your email to customer.care@du.ae.
- Include your account information, contact details, and a description of the issue to receive an effective response.
3. Using the DU Mobile App for Support
DU also offers support through the DU Mobile App, which is available on both Android and iOS. Through the app, you can access services without needing to call customer support:
4, DU’s Online Chat Support
If you prefer not to call, DU also provides online chat support via their official website. This feature allows you to connect with a customer service representative in real-time for immediate assistance.
DU Social Media Support Channels
DU also provides customer support via their official social media channels. You can contact DU on Twitter, Facebook, or Instagram for quick updates, promotions, and general inquiries. While these platforms may not be suitable for complex issues, they are useful for getting updates on DU services or asking simple questions.
- DU Twitter – Follow DU for updates and quick support.
- DU Facebook – Reach out via Facebook Messenger.
- DU Instagram – For promotions and basic inquiries.
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Common Issues Addressed By Du Customer Care
Du customer care primarily addresses a wide range of issues commonly encountered by its subscribers, ensuring seamless connectivity and optimal satisfaction. Among the most frequent concerns are billing discrepancies.
Customers often seek assistance in understanding charges, rectifying errors, or clarifying elements of their monthly statements. Another common issue is related to network connectivity, where users experience dropped calls, slow internet speeds, or service outages.
Du customer care provides technical support to device-specific problems, including phone configuration, SIM card activation, and transferring data between devices.
Customers sometimes face difficulties with new handset settings or require guidance on using different network features. Du customer care caters to these needs, offering information and step-by-step instructions.
Moreover, customers often need assistance with subscription management, such as upgrading plans, activating additional services like international roaming, or resolving issues with their current packages. Du’s diverse range of services can sometimes be overwhelming, and customer care representatives play an essential role in advising and facilitating smooth transitions or modifications.
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What information should I have ready when contacting du Customer Care
When contacting du Customer Care, it’s best to have the following information ready for a faster and more efficient resolution:
1. Personal & Account Details
- Your du phone number (if applicable).
- Full name as registered with du.
- Account number (if contacting for billing or service issues).
2. Problem Details
- A clear description of the issue you are facing.
- Error messages or codes (if available).
- Date & time when the issue started.
3. Transaction or Payment Details (for billing inquiries)
- Receipt or reference number for recent transactions.
- Billing cycle or outstanding balance information.
- Type of payment method used (credit card, mobile wallet, etc.).
4. Device Information (for technical issues)
- Model and type of your device (smartphone, router, or SIM card).
- SIM card number (found on your SIM packaging).
- Network status (signal strength, WiFi, mobile data issues).
5. Previous Case or Complaint Reference
- If you’ve contacted du before, note your previous case number or ticket ID for follow-up.
Having this information ready will help du Customer Support assist you quickly and efficiently.
