Last Updated on September 7, 2025 by admin
Are you Nedbank Esteem customer searching for how to contact bank representative especially when transactions go wrong either to report failed transfer or blocked their account?
The bank Customer Care is dedicated to providing exceptional support and assistance to its customers, ensuring a seamless banking experience.
As one of South Africa’s leading financial institutions, Nedbank recognizes the importance of addressing customer needs and concerns promptly and effectively.
The bank which was founded in April 1888 by a group of visionary entrepreneurs as a small financial institution that focused on providing banking services to individuals and small businesses in south Africa. Headquarter in Sandton, South Africa
Over the years, it has grown to become one of the largest banks in expanding its operations both domestically and internationally
Nedbank offer wholesale and retail banking services as well as insurance, asset management, and wealth management wholly owned subsidiary of Nedbank Group.
The headquarters is located at Sandton, South Africa. This location serves as the central hub for the bank’s operations, overseeing its extensive network of branches and subsidiaries across Africa and beyond.
The bank customer care goes beyond merely resolving issues; it thrives on providing guidance, personalized attention, and professional advice to help customers make informed financial decisions. With a focus on continuous improvement,
Read: How to contact Standard Bank customer care: Phone number, Email address and Whatsapp
Services Offered By Nedbank Customer Care
Nedbank’s Customer Care is designed to support custmers across personal, business, and wealth banking with a wide range of services. Whether you’re managing everyday transactions or navigating complex financial decisions, their support channels are well-equipped to help.
The customer care team assists with inquiries related to various banking products, such as personal and business accounts, loans, credit cards, and investment services. accountholders can reach out to customer service representatives for help with account management, including setting up new accounts, updating personal information, and handling transactions.
Everyday Banking Support
- Account inquiries: Balances, statements, transaction history
- Card services: Report lost/stolen cards, request replacements, resolve card issues
- Online banking & app support: Login help, password resets, navigation assistance
- Bill payments & transfers: Help with processing or troubleshooting payments
Business & Corporate Banking
- Business account management: Transactions, payments, and account setup
- Loan and finance support: Application guidance, repayment queries
- Commercial banking assistance: For businesses with turnover between R10 million and R750 million
Wealth & Private Banking
- Private client services: Personalized banking for high-net-worth individuals
- Financial planning: Tailored advice for investments, retirement, and estate planning
- Wills & trust services: Expert help with estate management and beneficiary solutions
Fraud & Complaints
- Fraud reporting: Immediate action on suspicious activity
- Complaints resolution: Dedicated helpline and online support for service issues
- Dispute handling: Investigation and follow-up on transaction errors
Digital & Self-Service Channels
- 24/7 chatbot “Enbi”: Available via the Money App and Online Banking
- Social media support: Active on Facebook and Twitter for quick queries
- Email & contact forms: For non-urgent or detailed inquiries
Read: How to contact Absa customer care service and register for ChatWallet
How To Contact Nedbank Customer Support
You’ve got several ways to reach Nedbank Customer Support, depending on your needs and location. Here’s a breakdown of the most direct and effective contact options:
Here’s a complete list of Nedbank’s phone support contacts, tailored to different banking needs. Whether you’re calling from South Africa or abroad, you’ll find the right number below:
Nedbank Phone Support
General & Everyday Banking
- Customer Service (24/7): 0800 555 111 (South Africa, toll-free) +27 800 555 111 (International)
- Lost or Stolen Cards: 0800 110 929 (South Africa) +27 800 110 929 (International)
Business & Corporate Banking
- Small Business Services (Turnover < R30 million): +27 800 116 400 +27 31 820 5915
- Commercial Banking (Turnover R10–750 million): 0860 555 333 +27 10 217 4012
- Corporate & Investment Banking (CIB): +27 800 333 111 +27 10 217 4076
Private Wealth & Premium Clients
- Private Wealth: 0860 111 263 +27 10 217 4739
- Premium Banking: +27 800 552 222 +27 31 820 5454
Loans & Finance
- Home Loans: 0860 553 573 +27 10 217 4012
- Vehicle Finance (MFC): 084 196 4473
Investments & Planning
- Financial Planning: 0861 238 887 +27 10 217 4847
- Stockbroking: 0860 003 681 +27 10 217 4034
Complaints & Support
- Client Complaints Helpline: 0860 444 000 +27 11 710 4011
Nedbank email support
Nedbank offers several dedicated email support channels depending on your banking needs. Here’s a quick guide to help you reach the right team:
General & Private Banking
- Private Clients:
privateclients@nedbank.co.zaFor high-net-worth individuals needing personalized banking support - Medical Professionals:
medical@nedbank.co.zaTailored assistance for doctors and healthcare workers
Corporate & Media Inquiries
- Corporate Communications:
JoanneI@Nedbank.co.za annaleighv@nedbank.co.zaFor media relations and PR matters- Integrated Communications:
nedbankmedia@nedbank.co.zaGeneral media and public relations support
Tips for Emailing Nedbank
- Include your full name, account number (if applicable), and contact number
- Be clear and concise about your issue or request
- Attach relevant documents or screenshots if needed
- Use a professional subject line like “Card Replacement Request” or “Online Banking Login Issue”
Nedbank’s Live Chat support
Nedbank’s Live Chat support is powered by their intelligent virtual assistant called Enbi, and it’s available 24/7 through two main platforms
Nedbank Money App
- Download the app from the Google Play Store or Apple App Store
- Log in using your Nedbank ID
- Tap the chat icon or navigate to Help & Support
- Start chatting with Enbi, who can assist with:
- Account queries
- Card issues
- Payments and transfers
- Password resets
- Product information
Nedbank Online Banking
- Visit Nedbank Online Banking
- Log in securely with your Nedbank ID
- Click on the chat icon or go to the Help Centre
- Enbi will guide you through:
- Troubleshooting login issues
- Navigating features
- Reporting fraud or disputes
- General banking questions
What Enbi Can Do
- Answer FAQs instantly
- Guide you through transactions
- Escalate complex issues to human agents when needed
- Available 24/7, including weekends and holidays
Nedbank social media customer care support
Nedbank offers responsive social media customer care support, making it easy for you to get help, ask questions, or resolve issues—without needing to call or visit a branch. Here’s how to reach them:
- Visit facebook.com/Nedbank
- Send a direct message (DM) for help with:
- Account queries
- Card issues
- Service complaints
- Product information
Twitter (X)
- Handle: x.com/Nedbank
- Tweet or DM for:
- Quick responses to banking questions
- Updates on outages or service disruptions
- Fraud alerts and reporting
- Handle: instagram.com/nedbank
- Best for lifestyle content and campaigns
- Not ideal for direct support, but they may redirect you to the right channel
Tips for Using Social Media Support
- Always DM sensitive info like account numbers—never post publicly
- Include your full name and contact number in private messages
- For urgent issues (e.g. fraud or card loss), use phone or live chat instead
In-Person Help
Nedbank offers in-person customer care support at branches across South Africa, where you can speak directly with a consultant for personalized assistance. Whether you’re handling everyday banking or need help with more complex financial matters, their branch teams are trained to guide you.
How to Find a Nedbank BranchUse the Nedbank Contact Page to:
- Locate nearby branches
- Check operating hours
- Find specialized service desks (e.g., Private Wealth, Business Banking)
Read: Nedbank Cellphone Banking: How to register, transfer money and paybills
What are the operating hours for nedbank Customer Care?
Nedbank’s Customer Care is impressively accessible, especially if you’re reaching out by phone or digital channels. Here’s how their operating hours break down:
Call Centre (General Inquiries)
- Available 24/7 — You can call 0800 555 111 toll-free from South Africa anytime, day or night.
- International callers can reach them at +27 800 555 111 or +27 31 820 5454.
Branch Hours
- Weekdays: Typically open from 9:00 AM to 3:30 PM
- Saturdays: Some branches operate from 9:00 AM to 11:00 AM
- Sundays & Public Holidays: Most branches are closed, but digital services remain available.
Digital Banking Support
- Services via the Nedbank Money App and Online Banking are available 24/7, including chat support with their virtual assistant, Enbi.
How to transfer money from Nedbank
Transferring money from Nedbank is easy and flexible—you can do it via the Money App, Online Banking, or even Cellphone Banking (USSD). Here’s a complete guide for each method:
Nedbank Money App
- Log in using your Nedbank ID or biometrics
- Tap “Transact” > “Transfer”
- Choose:
- The account to debit
- The account to credit (Nedbank or other bank)
- Enter the amount
- Select the transfer date (immediate or scheduled)
- Review the details and tap “Transfer”
- Confirm with your PIN or biometric authentication
You can also send money to a cellphone number for cardless withdrawals, or use PayShap for instant transfers
Nedbank Online Banking
- Go to Nedbank Online Banking
- Log in with your Nedbank ID
- Navigate to “Payments” or “Transfers”
- Select:
- From account
- To account (Nedbank or external)
- Enter the amount and reference
- Choose the transfer date
- Confirm and authorize with your OTP or Secure PIN
Cellphone Banking (USSD)
- Dial
*120*001#from any mobile phone - Select “Payments & Transfers”
- Choose beneficiary or enter account details
- Enter the amount
- Confirm the transaction
No smartphone or data needed—perfect for on-the-go banking
How to buy airtime and data from nedbank
Buying airtime and data from Nedbank is super convenient—you can do it through the Money App, Online Banking, or even Cellphone Banking (USSD) without needing data or a smartphone. Here’s how each method works:
Nedbank Money App
- Log in using your Nedbank ID or biometrics
- Tap “Transact” > “Buy”
- Select “Airtime & Data”
- Choose:
- Network provider (MTN, Vodacom, Telkom, Cell C)
- Type: Airtime or Data
- Amount and recipient’s number
- Confirm and authenticate with your PIN or biometrics
- You’ll receive instant confirmation and the recharge is applied immediately
Nedbank Online Banking
- Visit Nedbank Online Banking
- Log in securely with your Nedbank ID
- Navigate to “Buy” or “Prepaid Services”
- Select Airtime/Data, enter the details, and confirm
- Authenticate with your OTP or Secure PIN
Cellphone Banking (USSD)
- Dial
*120*001#on your mobile phone - Choose “Quick Buy” from the menu
- Select “Airtime, Data & SMS”
- Enter:
- Network
- Amount
- Phone number
- Confirm the purchase and receive instant recharge
This method works on any phone, even without internet access—perfect for emergencies or low-data situations.
How to pay bills from nedbank
Paying bills with Nedbank is super convenient—you can do it through the Money App, Online Banking, or even Cellphone Banking (USSD). Plus, you earn rewards like Greenbacks, Amex Membership Rewards, or SAA Voyager Miles when you pay through digital channels. Here’s how to get it done:
Nedbank Money App
- Log in using your Nedbank ID or biometrics
- Tap “Transact” > “Pay”
- Select “Bill Payments”
- Search for your service provider or enter the EasyPay or Pay@ number from your bill
- Enter:
- Amount
- Reference number (e.g., account or meter number)
- Choose your debit account
- Confirm and authenticate with your PIN or biometrics
Nedbank Online Banking
- Go to Nedbank Online Banking
- Log in securely with your Nedbank ID
- Click “Pay” next to your account overview
- Select “Bill Payments”
- Search for the biller or enter the EasyPay/Pay@ reference
- Enter the amount and details
- Confirm and authorize with your OTP or Secure PIN
Cellphone Banking (USSD)
- Dial
*120*001#on your mobile phone - Choose “Payments & Transfers”
- Select “Pay Bills”
- Enter:
- Biller name or code
- Reference number
- Amount
- Confirm and receive instant confirmation
Supported Billers Include:
- Electricity providers (Eskom, municipalities)
- TV licenses (SABC)
- DSTV & GOTV
- Insurance companies
- School fees
- Traffic fines & licence renewals
