Keystone bank customer care service; Phone number, email and social media

Last Updated on August 22, 2025 by admin

Are you searching for how to contact Keystone Bank customer care for complaint or for support  and you don’t know the process and steps to contact them? If yes , this page will provide you with needed information as you read though to the end of the content .

The leading financial institution in Nigeria is committed to provide exceptional customer care service, ensuring that every client’s banking experience is seamless, efficient, and supportive.

At the heart of Keystone Bank’s customer care philosophy is the belief that each client interaction is an opportunity to build long-lasting relationships rooted in trust and satisfaction.

The bank’s customer care services encompass a multifaceted approach that includes a range of communication channels such as telephone support, online chat, social media engagement, and email correspondence.

This multi-channel strategy not only caters to the diverse preferences of customers but also aligns with contemporary trends that emphasize accessibility and immediacy in customer service.

Read: How to Contact United Bank for Africa (UBA) Customer Care, Phone number, email Address & Leo

What Keystone Bank Customer Care Handles

Keystone Bank’s customer care team is your go-to squad for solving banking headaches and making your experience smoother . Here’s what they do:

• Account Issues: Locked accounts, unauthorized transactions, or login problems.
• Card Services: Lost/stolen ATM cards, card activation, blocking, or replacement.
• Transaction Disputes: Failed transfers, double debits, or wrong deductions.
• Mobile & USSD Support: Help with *7111# or mobile app setup and troubleshooting.
• Loan & Product Inquiries: Info on personal loans, business accounts, or savings plans.
• Feedback & Complaints: Lodge formal complaints and track resolution status.
• General Banking Help: Branch locations, service hours, or product recommendations

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How To Reach Keystone Bank’s Customer Support

Keystone Bank ensures that customers can easily connect with their customer care service through various channels, tailored to meet the diverse needs of its clientele.

One of the primary ways customers can reach out is via the dedicated customer care phone line, which offers direct assistance from trained representatives who can handle inquiries ranging from account issues to loan applications.

You’ve got several ways to reach Keystone Bank’s customer support—whether you prefer a quick call, an email, or even a live chat. Here’s your full guide

1. Phone Support

You can reach Keystone Bank Nigeria by phone at:

+234 700 2000 3000

This number works for both regular calls and WhatsApp messages, and it’s available 24/7 for customer support

2.Email Support

For those preferring digital communication, Keystone Bank provides an email support service, allowing customers to send detailed queries at any time, with responses aimed at resolving issues efficiently.

You can reach Keystone Bank’s email support at: contactcentre@keystonebankng.com

This is their official customer service email, available 24/7 for inquiries, complaints, and feedback.

To get a faster response, make sure to include:

• Your full name
• Your account number
• A clear description of your issue
• Your contact details and preferred time to be reached

3.Live Chat

To contact Keystone Bank via Live Chat, just head over to their official Help Desk page.

Once you’re there:

• Scroll down to the Live Chat section.
• Click to start chatting with a customer service representative.
• The support team is available 24/7, so you can reach out anytime.

If you prefer a more app-based experience, you can also try their Oxygen Chat Banking feature via Telegram or Facebook Messenger. It’s a chatbot that handles basic banking tasks and queries. You’ll need to:

1. Download the Keystone Mobile App.
2. Launch the app and tap on Oxygen Chat.
3. Choose either Telegram or Facebook to start chatting.

4. Social Media

You can easily reach Keystone Bank Nigeria through their active social media channels. They’re pretty responsive, especially for quick queries or updates. Here’s where to find them:

5.In-Person Support

You can visit any Keystone Bank branch across Nigeria for in-person support. Whether you need help with account issues, card services, or general banking inquiries, their staff are trained to assist you directly.

Here’s how to find a branch near you:

Use Keystone Bank’s official Branch & ATM Locator to search by city or region.

If you’re in Lagos, here are a few well-known locations:

How to buy airtime and data from keystone bank

You’ve got two super-easy ways to buy airtime and data from your Keystone Bank account—whether you’re online or offline. Let’s break it down .

Via USSD Code (No Internet Needed)

Buy Airtime

• For yourself: Dial *7111*Amount# Example: *7111*500# to buy ₦500 airtime for your own line.
• For others: Dial *7111*Amount*RecipientNumber# Example: *7111*500*08012345678# to send ₦500 to someone else.

Buy Data

• Dial *7111*5#
• Follow the prompts to:
  • Select your network (MTN, GLO, Airtel, 9mobile)
  • Choose a data bundle
  • Enter the recipient’s phone number
  • Confirm with your PIN

Via Keystone Mobile App (Internet Required)

1. Download the Keystone Bank Mobile App from Google Play or Apple Store
2. Log in with your credentials
3. Tap Buy Airtime or Buy Data
4. Enter:
   • Amount or data bundle
   • Recipient’s phone number
   • Network provider
5. Confirm with your PIN

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Pay bills from keystone bank

Paying bills from Keystone Bank is fast, secure, and flexible—whether you’re using your phone, app, or computer. Here’s how to do it .

1. USSD Code – 7111# (No Internet Needed)

• Dial *7111# from your registered phone.
• Select “Pay Bills” from the menu.
• Choose the biller (e.g., electricity, DSTV, GOTV, water, betting).
• Enter the required details (e.g., meter number, smartcard number).
• Confirm with your PIN.

2. Keystone Mobile App

• Open the Keystone Bank Mobile App (Android/iOS).
• Log in with your credentials.
• Tap “Payments” or “Bills”.
• Select the service provider (e.g., PHCN, DSTV, Airtel).
• Enter the account or meter details.
• Confirm with your PIN or biometrics.

3. Internet Banking

• Visit Keystone Bank Internet Banking
• Log in to your account.
• Navigate to “Bill Payments”.
• Choose your biller, input details, and authorize the transaction.

4. In-Person at a Branch

• Visit any Keystone Bank branch.
• Fill out a bill payment slip.
• Provide your account and biller details.
• The teller will process your payment.

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How to block keystone bank account/atm card

If your Keystone Bank ATM card is lost, stolen, or compromised, here’s how to block it immediately and protect your account

Option 1: USSD Code (Fastest Method)

• Dial *7111*911# from your registered phone number.
• Follow the prompts to enter your account details.
• Confirm the action with your 4-digit USSD PIN.
• Once done your card will be block immediately.

Option 2: Call Customer Care

• Dial +234 700 200 3000 to speak with Keystone Bank support.
• Request to block your card or account.
• Be ready to verify your identity (e.g., account number, date of birth).

Option 3: Visit a Branch

• Go to the nearest Keystone Bank branch.
• Ask to block your ATM card or account.
• Fill out a request form and provide valid ID.

After Blocking

• Transfer your funds to a secure account if needed.
• Request a replacement ATM card.
• Update any linked services (e.g., subscriptions, mobile apps).