Last Updated on August 24, 2025 by admin
Are you First City Monument Bank Customers searching for how to contact bank representative especially when transactions go wrong either to report failed transfer or blocked their account?
First City Monument Bank ( FCMB) has established itself as a key player in the Nigerian banking sector, with customer care being a critical component of its strategic operations.
The bank’ s approach to customer care is not merely about addressing customer grievances; rather, it encompasses a holistic view of customer engagement that prioritizes satisfaction, loyalty, and relationship building.
This article provides an overview of FCMB customer care offerings, including various contact options
What does fcmb customer care handle?
FCMB customer care is your go-to for resolving just about any issue related to your banking experience. Here’s a rundown of what they handle:
- Account Issues
- Opening or closing accounts
- Reactivating dormant accounts
- Updating personal information (e.g., phone number, email)
- Transaction Support
- Failed or reversed transfers
- Unauthorized debits
- Card issues (blocked, lost, or expired ATM cards)
- Digital Banking Help
- Mobile app or internet banking login problems
- USSD (*329#) troubleshooting
- Password or PIN resets
- Loan & Credit Inquiries
- Loan application status
- Repayment schedules
- Credit card support
- Product Information
- Details on savings, current, or business accounts
- Investment options
- Insurance and pension services
- Complaints & Feedback
- Service dissatisfaction
- Fraud reports
- General feedback or suggestions
How To Contact First City Monument Bank Customer Support
There are several convenient ways to contact First City Monument Bank (FCMB) customer support.Here are the various methods
1.Phone Support
- General Inquiries: +234 (0) 1 279 3030 or 07003290000
- Investor Relations: +234 (0) 1 448 5420
- 0700FCMBMYBANK (07003262692265)
2. Email Support
- Customer Service: customerservice@fcmb.com
- Investor Relations: institutionalinvestorrelations@fcmb.com
- Trustees Services: fcmbtrustees@fcmb.com
- Pensions Support: info@fcmbpensions.com
- When sending an email, be sure to include your full name, account number, and a detailed description of your issue to help the customer service team assist you more efficiently.
WhatsApp Support
- WhatsApp Chat: +234 909 999 9814 or +234 909 999 9815
-
Once you have added one of these numbers to your contacts, you can open a chat and engage with a live agent to get assistance with various banking services, such as:
- Checking your account balance
- Freezing or blocking your debit/credit card
- Logging failed transactions
- Getting information about products and services
3.Through Digital Channels
FCMB also offers customer support through various digital platforms:
- WhatsApp: You can chat with a live agent for assistance by messaging +234 9099999814 or +234 9099999815.
- Social Media: You can reach out to them on their official social media pages:
- Twitter: @MyFCMB
- Instagram: @myfcmb
- Facebook: FCMBMyBank
Physical Address In-Person
For complex issues or for a face-to-face interaction, you can visit any of the FCMB branches or their head office.
- Head Office: Primrose Tower, 17A Tinubu Street, Lagos, Nigeria
- Postal Address: P.O. Box 9117, Lagos, Nigeria
How to transfer money from fcmb
Transferring money from your FCMB account is super convenient, and you’ve got multiple options depending on your preference—whether it’s via mobile app, USSD code, or even through chat. Here’s a breakdown of the most popular methods:
1. Using the FCMB Mobile AppThis is ideal if you have internet access and want a full-featured experience.
- Download & log in to the FCMB Mobile App from the Play Store or App Store.
- Navigate to “Transfers” in the menu.
- Choose whether you’re sending to another FCMB account or a different bank.
- Enter the recipient’s details, amount, and your PIN to authorize
2. Using USSD Code (329#)Perfect for when you don’t have data or want a quick transaction.
- Dial
*329#on your mobile phone. - Select the “Transfer” option.
- Follow the prompts to enter the recipient’s account number, bank, and amount.
- Confirm with your PIN.
This method works on any phone and doesn’t require internet access. You can even set up a unique transaction code for faster transfers.
3. Chat-Based Transfers via FCMB TemiIf you’re on Facebook Messenger, you can transfer money while chatting.
- Open Facebook Messenger and search for “FCMB Temi.”
- Start a chat and follow the prompts to initiate a transfer.
- It’s fast, intuitive, and doesn’t require switching apps.
How to buy airtime and data from fcmb
Buying airtime and data from your FCMB account is super easy and can be done in seconds—whether you’re using a smartphone or a basic mobile phone. Here’s how to do it:
1. Using FCMB USSD Code – 329#This method works on any phone and doesn’t require internet access.
To Buy Airtime for Yourself:
- Dial
*329*Amount#Example:*329*500#to buy ₦500 airtime for your registered number.
To Buy Airtime for Others:
- Dial
*329*Amount*RecipientNumber#Example:*329*500*08012345678#
To Buy Data:
- Dial
*329#and follow the prompts to select your network and data bundle.
This method is fast, secure, and available 24/7. You’ll need to have your FCMB account linked to your phone number and set up a transaction PIN.
2. Using the FCMB Mobile AppIf you prefer a more visual experience:
- Open the FCMB Mobile App.
- Log in and go to “Airtime/Data” or “Buy Airtime”.
- Choose your network, enter the amount, and confirm with your PIN.
You can buy for yourself or others, and even schedule recurring top-ups.
Fcmb bill payment
1. FCMB Mobile App
The FCMB Mobile App lets you pay bills instantly from your phone:
- Open the app and log in.
- Tap on “Payments” or “Bills”.
- Choose the biller (e.g., DSTV, PHCN, GOTV, etc.).
- Enter the required details like Smart Card number or meter number.
- Confirm the amount and authorize with your PIN.
2. USSD Code – *329#No internet? No problem.
- Dial
*329#on your phone. - Select “Pay Bills” from the menu.
- Choose your biller and follow the prompts.
- Confirm with your transaction PIN.
This method is perfect for quick payments on the go, even with a basic phone.
3. FCMB Virtual Card for Online PaymentsIf you’re paying for online services like courses, subscriptions, or shopping, FCMB’s virtual card is a game-changer:
- Generate a virtual card via the mobile app.
- Use it to pay securely on websites or apps.
- It’s ideal for platforms that require card payments but you don’t want to expose your physical card.
FCMB Cardless withdrawal
FCMB’s cardless withdrawal feature is a lifesaver when you need cash but don’t have your debit card handy. Whether you forgot your wallet or want to send money to someone without a bank card, this service lets you withdraw from any cardless-enabled ATM in Nigeria using just a code and PIN. Here’s how to do it:
FCMB Online Banking
- Log in to FCMBOnline with your username and password.
- Go to “Cardless Cash” and select “Cardless”.
- Fill in the required details (amount, recipient info).
- Click “Generate Paycode Token”.
- Visit any cardless-enabled ATM.
- Press “Enter” and select “Paycode Cashout Option”.
- Enter the 8–14 digit withdrawal code and your 4-digit Cash-Out PIN.
- Input the amount and confirm.
You can also send the withdrawal code and PIN to someone else so they can pick up the cash on your behalf.
How to block fcmb account/card
Blocking your FCMB account or ATM card is quick and secure—especially if you suspect fraud, lose your card, or misplace your phone. You can do it instantly without visiting the bank. Here’s how:
1. Block via USSD Code
This is the fastest method and works on any phone:
- To block your ATM card: Dial
*329#, select Self Service, then choose Block Card. Follow the prompts to select the card and reason for blocking. - To block your account or USSD profile: Dial
*329*911#- Press
1to block your USSD profile - Press
2to block your entire account - Enter your account number and confirm with your 4-digit PIN
- Press
This method is ideal if your phone or SIM is compromised.
2. Block via FCMB Mobile App
If you have the app:
- Log in and go to the Cards section.
- Select the card you want to block.
- Tap “Block Card” and confirm with your PIN or biometric.
You can unblock it later if needed.
3. Block via Internet Banking
- Visit FCMBOnline and log in.
- Go to Cards, select your card, and click Block Card.
- Confirm the action with your password or token.
This is great if you’re using a laptop or tablet.
4. Contact FCMB Customer Support
If you prefer speaking to someone:
- Call 0700 329 0000 or 01-2798800
- Provide your account details and request a block
- You can also email: customerservice@fcmb.com
