Last Updated on August 21, 2025 by admin
Ecobank, a leading pan-African financial institution, is renowned for its commitment to provide exceptional customer care services. With a presence in numerous African countries, Ecobank has positioned itself as a key player in the banking sector, continually striving to enhance customer experiences and satisfaction.
The bank who’s head office is located at Ozumba Mbadiwe Avenue, Victoria Island, Lagos – Nigeria, is committed to providing top-notch customer support to enhance the banking experience for its diverse clientele across multiple countries.
The financial institution offer efficient communication channels, both online and offline, designed to cater to the diverse needs of its customers.
Whether through branches, call centers, or digital platforms, Ecobank ensures that its clients have easy access to assistance and support at any time.
Ecobank has continue to invests in training its staff to provide professional, courteous, and knowledgeable service, fostering trust and long-term relationships with customers. This commitment to excellence in customer care is central to Ecobank’s mission to promote financial inclusion and drive socio-economic development across the African continent.
This article takes a closer look at the different ways customers can reach out to Ecobank. it also highlights the services offered by its customer care team
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What enquiries and complaints Ecobank customer care can handle:
Ecobank’s customer care is equipped to handle a wide range of enquiries and complaints to support its customers. Based on the information available, here are some of the key areas they can assist with:
Account-Related Enquiries & Complaints:
- Account Management: Questions about opening, maintaining, or closing accounts, including current, savings, and e-accounts.
- Bank Verification Number (BVN): Assistance with BVN registration and retrieval.
- Dormant Accounts: Enquiries about reactivating dormant accounts.
- Statements: Questions about account statements, including e-statements.
- Profile Updates: Assistance with updating personal information on your account.
- General Information: Enquiries about various banking products and services offered by Ecobank.
Transaction-Related Enquiries & Complaints:
- Dispute Resolution: Lodging complaints and seeking resolution for issues like dispense errors at ATMs or fraudulent transactions.
- Transfers: Questions or issues related to domestic and international transfers, including the Rapidtransfer service.
- Payments: Enquiries about cashless payments (e.g., POS) and other payment solutions like EcobankPay.
Card-Related Enquiries & Complaints:
- Lost or Stolen Cards: Reporting lost or stolen debit or credit cards.
- Card Issues: Complaints and enquiries related to debit, credit, or prepaid cards, including card issuance and replacements.
- Transaction Disputes: Disputing a transaction on your debit or credit card.
- Card Loading: Enquiries about loading prepaid cards.
Digital Banking and Security:
- Online and Mobile Banking: Support for issues related to Ecobank’s mobile app and online banking platform, including self-onboarding and login problems.
- Security and Fraud: Reporting and seeking assistance with various types of fraud, including online fraud, card fraud, and telephone fraud.
- Security Advice: Gaining tips and advice on secure banking practices.
- Whistleblowing: Handling confidential reports of potential misconduct.
Ecobank provides multiple channels for customers to get in touch, including phone numbers, email addresses, and an online help center.
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How to Reach Ecobank Customer Care
Ecobank offers multiple customer care channels so you can get help anytime, anywhere. Whether you prefer calling, messaging, or face-to-face support, they’ve got you covered. Here’s a full list of ways to reach them:
Phone Support
- General Line: +2347005000000
- Alternative Numbers:
- +2347080653700
- +23412701323
- Premier Customers: 0700PREMIER (07007736437)
- Advantage Customers: 0700ADVANTAGE (070023268243)
When you call any of these phone numbers, a customer care representative will attend to you.
You can reach Ecobank Nigeria via their official customer service email:
:ENGContactcentre@ecobank.com.
ecobankenquiries@ecobank.com
This email is ideal for:
- Account-related enquiries
- Transaction disputes
- Card issues (lost/stolen, PIN reset)
- Digital banking support
- Product information and feedback
Live Chat
You can chat live with Ecobank customer support 24/7 through their official platforms:
Visit the Ecobank Contact Us page and click on the Live Chat option to speak directly with an agent.
Ecobank also offers a multilingual virtual assistant called EcobankAssist, which provides faster response times and support in English, French, and Portuguese.
Contact Ecobank Live Chat for the following:
- Check Account Balance
- USSD Enquiries
- Block Debit Card
- Account opening Enquiries
- Transactions Complaints
To get started, simply save this number to your contacts: +234 808 760 3717
Then open WhatsApp and send a message like “Hi” to begin.
You can use WhatsApp banking to perform the following service such as
- Check your account balance
- View recent transactions
- Transfer funds between Ecobank accounts
- Buy airtime and data
- Pay bills (electricity, cable TV, etc.)
- Locate nearby branches or ATMs
- Get help with customer service enquiries
Social Media
Reach out through their verified accounts:
1.Facebook: EcobankNigeria
2.Twitter: @ecobank_nigeria
3.Instagram
4.LinkedIn
Physical Branches
- Visit any Ecobank branch near you for in-person assistance
- Here are some Ecobank physical branches you can visit in Lagos
- Ecobank – Murtala Mohammed International Airport Branch
- 📍 Nahco Complex, Murtala Mohammed Airport, Ikeja 🕓 Open till 4 PM
- Ecobank – Egbeda Branch
- 📍 1 Igbodile Street, Idimu 🕓 Open till 4 PM
- Ecobank – Adebayo Akande Branch Oregun Lagos
- 📍 No. 2, Adebayo Akande Street, Oregun, Ikeja 🕓 Open till 4 PM
- Ecobank – Alausa Branch
- 📍 Isheri Osun, Lagos 🕓 Open till 4 Pm
- Ecobank – Lspc Mall Branch
- 📍 Lspc Shopping Arcade, Obafemi Awolowo Way, Alausa, Ikeja 🕓 Open till 4 PM
- Ecobank – Lagos – Idumagbo
- 📍 74 Idumagbo Avenue, Lagos Island 🕓 Open till 4 Pm
- Ecobank – Abeokuta Expressway Branch
- 📍 165 Abeokuta Expressway, Alagba 🕓 Open till 4 PM
- Ecobank 📍 Alimosho, Lagos 🕓 Open till 4 PM
How to transfer money from ecobank
Transferring money from Ecobank is super convenient, and you’ve got multiple options depending on your preference—whether you’re using a smartphone, a basic phone, or even sending funds internationally. Here’s a breakdown of the most popular methods:
1. Using the Ecobank Mobile App
If you have a smartphone, this is the easiest and most flexible way:
- Download and log into the Ecobank Mobile App.
- Select “Transfer” or “Payments”.
- Choose the type of transfer: to Ecobank account, other banks, or mobile wallets.
- Enter recipient details, amount, and confirm with your PIN.
2. Using the USSD Code
Perfect for non-smartphones or when you don’t have internet access:
- Dial
*326#on your registered phone. - Select the transfer option (to Ecobank, other banks, mobile money, etc.).
- Enter recipient details and amount.
- Confirm with your PIN.
Ecobank Cardless withdrawal
You can withdraw cash from Ecobank without your ATM card using their Xpress Cash feature—perfect for emergencies or when you simply want a faster, safer way to access your money. Here’s how it works:
Option 1: Using the Ecobank Mobile App
- Download & Log In to the Ecobank Mobile App.
- Tap on “Xpress Cash” under the menu.
- Choose “ATM” or “Xpress Point” depending on where you want to withdraw.
- Select the account and enter the amount.
- The app will generate a PayCode (e-token).
- Go to any Ecobank ATM, select Cardless Withdrawal, enter the PayCode and amount, and collect your cash.
Option 2: Using USSD Code (326#)*
- Dial
*326#on your registered phone. - Select “Xpress Cash” or “Cardless Withdrawal”.
- Enter the amount and confirm.
- You’ll receive a PayCode via SMS.
- Visit an Ecobank ATM, choose Cardless Withdrawal, input the code and amount, and withdraw your cash.
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How to buy data and airtime from eco bank
Buying airtime and data from Ecobank is fast, secure, and available 24/7—whether you’re using the mobile app, USSD code, or internet banking. Here’s your complete guide to staying connected without the hassle of scratch cards or third-party vendors:
Using the Ecobank Mobile App
This is the most seamless method for smartphone users:
- Download & Log In to the Ecobank Mobile App from the Google Play Store or App Store.
- On the home screen, tap “Buy Airtime/Data”.
- Choose your network provider (MTN, Airtel, Glo, 9mobile).
- Select Airtime or Data Bundle.
- Enter the phone number and amount or bundle.
- Confirm with your PIN and receive instant credit or data.
2. Using Ecobank USSD Code (326#)*
Perfect for non-smartphones or when you’re offline:
- Dial
*326#from your registered phone number. - Select “Airtime/Data”.
- Choose Self or Third Party.
- Enter the amount or data bundle.
- Confirm with your USSD PIN.
3. Via Internet Banking
If you’re logged into Ecobank’s online platform:
- Go to the Payments section.
- Select Airtime/Data Purchase.
- Fill in the phone number, amount, and network.
- Authenticate with your token and confirm.
How to pay bills from ecobank
Paying bills from Ecobank is super convenient, whether you’re handling utilities, school fees, or government payments. You can do it all from your phone or computer—no queues, no stress. Here’s how to make it happen:
Using the Ecobank Mobile AppThis is the easiest and most flexible method for most users:
- Download & open the Ecobank Mobile App.
- Log in with your credentials.
- Tap “Pay Bills” on the home screen.
- Select your bill category (e.g., electricity, water, DSTV, school fees).
- Enter your account or customer number.
- Input the amount and confirm with your PIN.
2. Paying School FeesIf you’re handling tuition or academic payments:
- Open the Ecobank Mobile App.
- Go to “Pay Bills” and select Education.
- Choose the institution and enter the student’s details.
- Confirm the amount and authorize the transaction.
3. Government & Tax Payments via Ecobank OMNILITEFor business owners or professionals needing to pay taxes:
- Log into the Ecobank OMNILITE platform.
- Navigate to GRA Payments.
- Fill in your taxpayer details and amount.
- Confirm with your token or PIN.
4. Using USSD (326#)If you don’t have internet access:
- Dial
*326#from your registered phone. - Select “Pay Bills”.
- Choose the biller and enter the required details.
- Confirm with your USSD PIN.
