In keeping with the Commission’s mandate of educating and protecting the rights and interest of Telecom Consumers, the NCC held its 38th Edition of Consumer Town Hall Meeting on the 24th of May, 2018 at the Federal College of Education, Zaria, under the theme: “Information and Education as a Catalyst for Consumer Protection”.
The NCC’s Deputy Director of Consumer Affairs Bureau, Ismail Adedigba, who represented the Director Consumer Affairs Bureau, Mr. Felicia Onwuegbuchulam, said NCC’s determination to empower the telecom consumer through information sharing, education and dialogue explains “the introduction of outreach programmes such as the CTM, Telecom Consumer Parliament (TCP) and the Consumer Outreach Programme (COP); as well as the launch of a dedicated Consumer Web Portal; the Consumer Affairs Bureau Twitter account; and the robust, consistent interaction with the consumer through the Commission’s social media handles.
He added that the NCC would ensure that consumers receive clear, complete and accurate information on services they subscribe to as that would guide them to make informed decisions on products and services offered. He asked consumers to take advantage of the numerous consumer centric channels the Commission has set up so that they are not taken advantage of by telecom service providers.
The event, focused on the theme: “Information and Education as Catalysts for Consumer Protection”, which encapsulates the importance the Commission has placed on educating the Nigerian Telecom Subscribers.