The Nigerian Communications Commission (NCC) received the award for Consumer Satisfaction Guarantee Agency of Government, an award organized by the Nigeria Assembly Public Orientation And Awards Ceremony (NASS Award 2018) on Saturday, 10th November 2018 at the Merit House, Abuja.
The Commission was nominated for this Award because of its leadership, commitment to consumer satisfaction, resolution of consumer complaints and its effective regulatory functions for the industry.
Amina Shehu, NCC’s Head of Legislative and Government Relations, received the award on behalf of the Commission.
She noted that the Commission remains committed to protecting the rights of Telecoms Consumers which was why 2017 was declared Year of the Nigerian Telecom Consumer, a declaration tied to one item of the 8- Point Agenda of empowering and protecting Consumers of Telecoms services by keeping them informed and educated to make the right choices about services provided in the industry.
Consumers are also empowered by the 2442 Do-Not- Disturb Code to stop unsolicited text messages or send help to 2442 to select preferred text messages; also NCC provided the 622 Toll Free Line so that Consumers can call the Consumer Affairs Bureau Department of NCC and escalate their complaints unresolved by service providers.