The Nigerian Communications Commission organized its 97th Edition of Consumer Outreach Programme in Sokoto State at the Sultan Muhammadu Maccido Institute for Quran and General Studies on Al-Sudai’s road situated in the heart of Sokoto.
An interactive forum of industry stakeholders, the event was aimed at educating and empowering Consumers of telecom Services so as to make informed choices regarding services provided by network Operators; obtain feedback from a ray of stakeholders in order to improve regulatory excellence and operational efficiency in the industry.
Ismail Adedigba, Deputy Director Consumer Affairs Bureau, NCC in his welcome address recalled the Consumer Bill of Rights, the Basic Rights of Consumer to guide Consumers understand their rights as Stakeholders in the Telecom Industry.
He further noted that to empower the Consumer, NCC has provided Consumer redress mechanisms to help address some of the challenges faced by the consumer . The Do not Disturb 2442 Code to stop unsolicited SMS or send help to 2442 to choose your preferred SMS. Similarly, participants were informed of the NCC Toll Free Line (622) provided by the NCC to enable Consumers escalate unresolved issues they may have reported to their service operators which may not have been resolved to their satisfaction. Others issues discussed at the Forum included Call Masking, QoS, towers & masts, electromagnetic radiation, type approval and use of type approved mobile devices.
In Conclusion, Ismail Adigdiba thanked and implored Participants to participate actively and ask relevant questions that will help to make informed choices as they go ahead with the use of ICT services in the Country.
We are bringing this Forum unto our social media platforms to solicit your kind inputs and constructive criticisms to gain more insights/ perspective views to help in addressing some of the lingering challenges in the industry.
NCC Posted on Facebook