“The Telecom Consumer Remains the Centre Stage of Our Regulation” – Danbatta



The Executive Vice Chairman of the Nigerian Communications Commission, NCC, Prof. Umar Danbatta has said that the Nigerian telecom consumer is at the centre stage of NCC’s regulatory stance.

Danbatta stated this in Lagos recently to emphasize the fact that people-centred regulation remains a worthy organising principle for the consolidation of the gains of telecommunication sector in Nigeria.

He spoke at Surulere, Lagos, through Sunday Dare, NCC’s Executive Commissioner Stakeholder Management, who represented him at the 81st Edition of Telecom Consumer Parliament (TCP) – NCC’s flagship multi-stakeholder, consumer-centric discussion programme designed to address concerns of the Nigerian telecom consumers.

Danbatta said the day’s event is also remarkable because it speaks to NCC’s commitment to consumer engagement and satisfaction through accurate and timely information and education that enable the consumer to take informed decisions in exercise of his rights. The EVC reiterated this as the main concern that informed the Commission’s declaration of 2017 as Year of the Nigerian Telecom Consumer. A declaration that was a natural offshoot of the sixth item of the 8-Point Agenda unveiled by the Management of NCC upon Danbatta’s assumption of office as CEO.

Reinforcing the intensity of his declaration on the primacy of the consumer, Danbatta conveyed NCC’s gratitude to telecom consumers for their positive response to the telecommunications revolution through significant spending on telecommunications to improve their quality of life, businesses and social engagements.

Accordingly, the EVC said the NCC will continue to seek improvement in quality, affordable and pervasive services to the consumer; increase consultative engagement with the consumer; ensure that telecom services improve consumer experience; improve consumer information and education; make consumer-centric policies the nerve centre of its regulation; and ensure that drop calls, forced subscription, and fraudulent billings among other challenges of the consumers are addressed speedily.

Now in its 13th year, the TCP holds monthly in urban centres bringing together the telecom regulator, service providers, telecom consumers and other stakeholders in the industry to address consumer complaints in a ‘parliamentary’ fashion, as well as address other tangential issues that may improve the quality of consumer experience.

Other companion programmes instituted by NCC to address the information, education and interactional needs of the consumer include Consumer Outreach Programme (COP), Consumer Townhall Meeting (CTM), Consumer Conversation (CC), and The Campus Conversation (TCC) which targets telecom consumers in the academic communities. The CC and TCC are constitutive of the Year of the Nigerian Telecom Consumer programme and essentially driven by NCC Zonal Offices nationwide to suit Commission’s vision to engage the telecom consumer irrespective of his geographical location or other circumstances.

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