The Nigerian Communications Commission (NCC) NCC Special Day was observed at the ongoing 2017 Lagos International Trade Fair taking place at the Tafawa Balewa Square, Onikan, Lagos
The Executive Vice Chairman of the NCC, Prof. Umar Danbatta, who was represented by Miss Josephine Amuwa, Director Policy, Competition & Economic Analysis at the Commission
said as an independent regulatory authority for telecommunications in Nigeria, NCC recognizes that centrality of telecommunications services to our nation’s growth and development, and more importantly that the consumers of telecommunications services deserve to get value for their money, and be treated as the most strategic stakeholder.
Danbatta also added that NCC’s main thrust of participation at the trade fair this year was to reiterate the essence of its earlier declaration in the year designating 2017 as the Year of the Nigerian Telecom Consumer dedicated to the bring to the fore the challenges of the telecom consumers.
The participants were also informed about Do-Not-Disturb, DND, Short Code 2442 which consumers can use to manage unsolicited messages; the 622 Toll Free Line dedicated by the Commission to enable consumers to escalate issues earlier reported to their service providers which have not been resolved satisfactorily.
The EVC also discussed numerous efforts of the Management of NCC to address the challenging quality of service including poor reception, wrong billing, improper deductions, automatic data roll over among other and assured the audience that NCC will continue to work to ensure better quality of consumer experience.
Prof. Danbatta expressed NCC’s gratitude to Lagos Chamber of Commerce, Industry, Mines and Agriculture for providing this interactive platform for the Commission to engage with all key stakeholders in the industry.