Last Updated on August 26, 2025 by admin
In today’s highly competitive banking landscape, exemplary customer service has become a cornerstone of success for financial institutions. Unity Bank understands the pivotal role that customer care plays in fostering trust and loyalty among its clients.
The Bank Customer Care Services play a crucial role in creating a seamless banking experience for its customers. At the heart of these services lies a commitment to building strong, lasting relationships with clients by prioritizing their needs and ensuring their inquiries and issues are addressed promptly and efficiently
Understanding that banking queries can range from simple account inquiries to complex transaction issues, the Bank has developed a highly trained customer care team dedicated to provide assistance across various channels, including phone, email, and social media.
This article will provide various methods you can contact Unity bank customer care and it will also provide essential tips for effective interaction with customer service representatives
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What service does Unity Bank Customer Care does?
Unity Bank’s Customer Care team offers a wide range of support services to help customers manage their banking needs smoothly and efficiently. Here’s what they typically assist with:
- Account Support
- Opening new accounts
- Resolving login issues for mobile and internet banking
- Updating personal information
- Transaction Assistance
- Help with failed or disputed transactions
- Guidance on fund transfers, bill payments, and airtime purchases
- Support for international remittances like Western Union, MoneyGram, RIA, and TransFast
- Loan & Product Inquiries
- Information on loan products like salary advances and asset acquisition finance
- Details on savings and current account types
- Card Services
- Blocking or reactivating debit cards
- Reporting lost or stolen cards
- Digital Banking Help
- Troubleshooting issues with the Unity Bank mobile app or USSD (*7799#)
- Assistance with internet banking setup and usage
- Complaints & Feedback
- Handling customer complaints and resolving disputes
- Receiving suggestions and feedback to improve services
- Security & Fraud Alerts
- Reporting suspicious activity or fraud
- Guidance on secure banking practices
You can reach Unity Bank Customer Care via email at we_care@unitybankng.com or customercare@unitybankplc.com, or call them at +234 7057 323 225–30, 0708 066 6000, or 09-8734331
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How To Contact Unity Bank Customer Care
If you’re seeking assistance or experiencing issues related to your banking needs, reaching out to Unity Bank’s customer care service is a straightforward process.
Unity Bank is committed to providing effective and efficient support to its customers through various communication channels. The easiest way to contact their customer care team is by calling their dedicated helpline.
The phone lines are available during business hours, and the friendly customer service representatives are ready to assist with any inquiries or concerns you may have about your account, transactions, or any other banking services.
You’ve got several easy ways to reach Unity Bank Customer Care, depending on what’s most convenient for you. Here’s the full rundown:
Phone Numbers
You can call any of these lines for direct support:
- +234 (0) 7080 666 000
- +234 (0) 7057 323 226
- +234 (0) 7057 323 229
- +234 (0) 1 4619 2014
- +234 (0) 1 2703 3214
- +234 7057323225–30
- +234 07080666000
These lines connect you directly to their support team for help with account issues, transactions, mobile banking, and more
Email Support
Unity Bank Nigeria offers two official email addresses for customer support:
- we_care@unitybankng.com
- customercare@unitybankng.com
You can use these to:
- Report issues with your account or transactions
- Request help with mobile or internet banking
- Ask about loans, cards, or other banking products
- Share feedback or lodge complaints
Branch Visits
Prefer face-to-face help? Head to any Unity Bank branch near you where you can:
- Open or manage accounts
- Resolve transaction issues
- Get help with mobile or internet banking
- Apply for loans or request card services
Head Office
Unity Bank Plc, Plot 42, Ahmed Onibudo Street, Victoria Island, Lagos.
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How to transfer money from unity bank
You’ve got several smooth ways to transfer money from your Unity Bank account, Frank — whether you’re using your phone, computer, ATM, or walking into a branch. Here’s the full breakdown:
Via USSD Code
Fast and works on any phone (no internet needed):
- To Unity Bank account: Dial
*7799*1*AccountNumber*Amount#Example:*7799*1*1234567890*5000# - To other banks: Dial
*7799*2*AccountNumber*Amount#Example:*7799*2*1234567890*5000#
You’ll need to enter your PIN to authorize the transaction.
Via UnityMobile App
If you’ve got a smartphone:
- Download and open the UnityMobile app
- Log in securely
- Tap “Transfer”
- Choose recipient bank and account
- Enter amount and confirm
Via Internet Banking
For desktop users:
- Go to Unity Bank’s website
- Log in with your username and password
- Click the “Transfer” tab
- Choose transfer type (Self, Unity Bank, Other Banks)
- Fill in details and authorize with your token
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How to buy data and airtime from unity bank
Unity Bank makes it super easy to buy airtime and data right from your phone or app. Here’s how to do it:
Buy Airtime via USSD
No internet needed — just dial from the phone number linked to your Unity Bank account:
- For yourself:
*7799*Amount#Example:*7799*500#to buy ₦500 airtime for your own line. - For someone else:
*7799*PhoneNumber*Amount#Example:*7799*08012345678*1000#to send ₦1000 airtime to a friend.
Buy Airtime & Data via UnityMobile App
If you’ve got the Unity Bank mobile app:
- Log in with your username and password
- Tap “Airtime” at the bottom
- Choose “Airtime Recharge” or “Data Recharge”
- Select account to debit
- Enter phone number and amount
- Choose your network and hit “Recharge”
You can even schedule recharges or set them to repeat later
Buy Airtime via Internet Banking
Prefer desktop?
- Log in at Unity Bank Internet Banking
- Click the “Bills” tab
- Select airtime or data recharge
- Fill in the details and confirm
How to block unity bank account/atm card
If your Unity Bank account or ATM card is compromised, lost, or showing suspicious activity, blocking it immediately is the smartest move. Here’s how you can do it quickly and securely:
Block via USSD Code (No Internet Needed)You can block your account using any mobile device:
- Dial
*7799*9*PhoneNumber#ReplacePhoneNumberwith the number linked to your Unity Bank account. Example:*7799*9*08012345678#
This instantly disables access to your account and card to prevent unauthorized transactions.
Block via Customer Care HotlineCall Unity Bank’s 24/7 support team:
- 07082820000
- 07082820001
Have your account details ready. They’ll verify your identity and block your account within minutes.
Block via Internet BankingIf you’re registered for online banking:
- Log in at Unity Bank Internet Banking
- Go to “Security” or “Settings”
- Select “Block Account” or “Deactivate Card”
- Confirm the action
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Unity bank cardless withdrawal
Unity Bank’s cardless withdrawal feature is a lifesaver when you don’t have your ATM card handy. You can withdraw cash from an ATM using just your phone — no card required. Here’s how to do it:
Via USSD Code
- Dial
*7799*8*Amount#from your registered phone number Example:*7799*8*5000#to withdraw ₦5,000 - Follow the prompts to:
- Enter a Cashout PIN (different from your regular transaction PIN)
- Select the account to debit
- Confirm with your 7799 PIN
- You’ll receive a Paycode via SMS
- Go to any Quickteller-enabled ATM
- Select “Cardless Withdrawal” or “Paycode Cashout”
- Enter the Paycode, amount, and your Cashout PIN
- Collect your cash!
