Last Updated on August 26, 2025 by admin
In today’s competitive banking landscape, exceptional customer care is vital for fostering trust and loyalty among clients. Sterling Bank, recognized for its commitment to providing top-notch financial services, places a strong emphasis on its customer care operations.
Understanding the crucial role that customer satisfaction plays in the financial sector, Sterling Bank has devoted significant resources to ensure that its customer service team is responsive, knowledgeable, and readily accessible.
At the core of their service philosophy lies the commitment to address customer inquiries and issues promptly and efficiently.
Customers can reach out to Sterling Bank through various channels, including their call center, email support, and social media platforms, ensuring that assistance is just a few clicks or a phone call away.
This article takes a closer look at various means of contacting Sterling Bank’s customer care service, highlighting its key features, the multiple channels through which customer’s can reach out to customer service.
Read: How to contact Stanbic IBTC Bank customer care: Phone number, Email address
What kind of service Rendered by sterling customer care
Account Services
- Opening new accounts (savings, current, domiciliary)
- Updating personal details (phone, email, address)
- Resolving login issues for mobile or internet banking
- Reactivating dormant accounts
Transaction Support
- Investigating failed or reversed transfers
- Handling unauthorized debits or card issues
- Assisting with USSD and mobile app errors
- Recharging airtime/data and confirming payments
Loan & Card Assistance
- Information on loan products and repayment
- Credit card and debit card activation or replacement
- Blocking lost/stolen cards instantly
Digital Banking Help
- Guidance on using the OneBank app or *822# USSD
- Troubleshooting app crashes or login failures
- Setting up alerts, limits, and preferences
General Inquiries & Complaints
- Explaining bank policies, charges, or interest rates
- Escalating unresolved issues
- Tracking complaint status
Branch & ATM Support
- Locating nearby branches or ATMs
- Reporting ATM errors or cash dispense failures
Read: Keystone bank customer care service; Phone number, email and social media
How To Reach Sterling Bank Customer Support
Sterling Bank has designed its customer care service to be accessible through various channels, ensuring customers can reach out with inquiries, concerns, or service requests at their convenience.
One of the primary communication methods is their dedicated customer support phone line, which allows clients to speak directly with trained representatives who can assist with a variety of banking needs, from account inquiries to transactions and beyond.
For those who prefer digital communication, Sterling Bank offers email support, providing a channel for detailed inquiries that do not require immediate responses. The bank also encourages customers to use its live chat feature available on its official website. This real-time communication tool connects clients with support agents who can promptly address most banking concerns.
Sterling Bank Nigeria offers several ways to reach their customer support team, whether you prefer calling, emailing, chatting, or even visiting a branch. Here’s the full rundown:
1. Phone Support
- 0700STERLING (070078375464)
- 07008220000
- 018888822
- 017003270
These lines are available 24/7, so you can call anytime you need help.
2. Email
The official customer support email for Sterling Bank Nigeria is:
- customercare@sterling.ng
- Alternatively: customercare@sterlingbankng.com
When you email them, be sure to include:
- Your full name
- Your account number (if relevant)
- A clear description of your issue or request
- Any screenshots or reference numbers that might help
Live Chat
Sterling Bank’s live chat support is powered by their AI assistant Naya and it’s super easy
- Go to the Sterling Bank Contact Page
- Look for the “Chat with Naya” button — usually located at the bottom right corner of the screen.
- Click it to launch the chat window and start typing your query.
Naya can help with:
- Account inquiries
- Transaction issues
- Loan information
- General banking support
- Save this number:
0916 031 3000as “Sterling Bank Support” - Open WhatsApp and send a simple “Hello”
- Their team (or chatbot) will guide you through your request
What You Can Do via WhatsApp
- Ask about your account balance
- Get help with transactions or service issues
- Inquire about loans, cards, or digital banking
- Receive real-time support, 24/7
Social Media
Sterling Bank Nigeria is active across several social media platforms, making it easy for you to connect, ask questions, or stay updated on their latest offerings. Here’s where you can find them:
| Platform | Handle / Page Name | What You Can Do There |
|---|---|---|
| @Sterling_Bankng | Ask questions, get updates, DM for support | |
@sterlingbankng |
View promos, tips, and engage with content | |
Sterling Bank Nigeria |
Message support, read posts, join discussions | |
Sterling Bank Plc |
Follow corporate news and career opportunities | |
| YouTube | Sterling Bank Nigeria |
Watch tutorials, campaigns, and event videos |
In-Person
Sterling Bank has branches and service centers across Nigeria, so you can walk in and get help face-to-face. Here’s how to find one near you:
Main Head Office
- Sterling Towers, 20 Marina, Lagos Island, Lagos State This is their flagship location — ideal for major inquiries or escalations.
Find a Branch Near You
Sterling makes it easy to locate branches and ATMs:
- Use their Branch & ATM Locator to search by state, local government, or even bus stop.
- You’ll find details like:
- Address
- Services offered (e.g., full banking vs. ATM-only)
- Maps and directions
Services You Can Access In-Person
- Account opening and updates
- Transaction disputes
- Loan applications
- Card services
- General inquiries and complaints
Read: Polaris bank Customer Care Service :Phone number, Email & social media
How to transfer money from sterling bank
Sterling Bank makes money transfers super flexible, Frank — whether you’re online, offline, or somewhere in between. Here’s how to move your funds with ease:
1. Using the Sterling OneBank Mobile AppPerfect for smartphone users who want speed and control.
Steps:
- Download the OneBank app from Google Play or Apple App Store.
- Log in or register with your Sterling account.
- Tap “Transfers”.
- Choose Sterling to Sterling or Sterling to Other Banks.
- Enter recipient details and amount.
- Confirm with your PIN or biometrics.
2. Using USSD Code – No Internet NeededGreat for quick transfers on any mobile phone.
Steps:
- Dial
*822#on your registered line. - Select Transfers.
- Choose recipient bank and enter account number.
- Input amount and confirm with your PIN.
Shortcut for Sterling to Sterling:
*822*4*Amount*AccountNumber#
Shortcut for Sterling to Other Banks:
*822*5*Amount*AccountNumber#
3. ATM TransfersUse any Sterling Bank ATM:
- Insert your card and enter your PIN.
- Select Transfers.
- Choose destination bank and enter details.
- Confirm and collect your receipt.
4. In-Branch TransferVisit any Sterling Bank branch:
- Fill out a transfer form.
- Provide valid ID and account details.
- The teller will process your request.
Read: Ecobank customer care :phone number, Email Addres and Whatsapp
How to buy data and airtime from sterling bank
Sterling Bank makes it super easy to buy airtime and mobile data — whether you’re online or offline. Here’s your full cheat sheet.
To Buy Airtime for Yourself:
*822*Amount#
Example: *822*500# will recharge ₦500 airtime to your own line.
To Buy Airtime for Someone Else:
*822*Amount*RecipientPhoneNumber#
Example: *822*500*08012345678# sends ₦500 airtime to that number.
To Buy Mobile Data
While USSD is mostly for airtime, you can buy data through the OneBank mobile app:
Using the OneBank App:
- Download and open the Sterling OneBank app.
- Log in with your account credentials.
- Tap “Buy Airtime/Data”.
- Choose your network (MTN, Airtel, Glo, 9Mobile).
- Select Data Bundle.
- Enter the phone number and amount.
- Confirm with your PIN or biometrics.
Read: How to contact Fidelity Bank customer care, Phone number, WhatsApp and email address
Pay bills from sterling bank
Sterling Bank gives you multiple ways to pay bills quickly and securely — whether you’re online, offline, or on the go. Here’s your full guide,
Pay Bills via USSD Code (No Internet Needed)
Just dial from your registered mobile line:
*822*BillerCode*UniqueCode*Amount#
- BillerCode: The code for the service provider (e.g., DSTV, PHCN, etc.)
- UniqueCode: Your customer/account/reference number
- Amount: The amount you want to pay
Pay Bills via OneBank Mobile App
- Open the Sterling OneBank app
- Log in with your credentials
- Tap “Payments” or “Bills”
- Select the biller (e.g., electricity, cable, internet)
- Enter your customer details and amount
- Confirm with your PIN or biometrics
Pay Bills via Internet Banking
- Visit Sterling Bank’s Online Banking Portal
- Log in with your account
- Navigate to “Bill Payments”
- Choose your service provider
- Enter your details and authorize the payment
In-Branch PaymentsIf you prefer face-to-face service:
- Visit any Sterling Bank branch
- Fill out a bill payment form
- Provide your account and customer details
- The teller will process your payment
How to block sterling bank account/atm card
If your Sterling Bank account or ATM card has been compromised, lost, or stolen, blocking it immediately is the smartest move, Frank. Here’s how to do it — fast and secure
Via USSD (No Internet Needed)
- Dial
*822*19#from your registered phone number - Follow the prompts to block your ATM card or entire account
This method works 24/7 and is ideal if your phone or card is missing.
Call Customer Care
- Dial 0700STERLING (070078375464) or 07008220000
- Request to block your card or account immediately
- Be ready to verify your identity (e.g., account number, date of birth)
Send an Email
- Email customercare@sterling.ng or customercare@sterlingbankng.com
- Include:
- Your full name
- Account number
- Reason for blocking (e.g., lost card, suspicious activity)
- Any relevant details (e.g., last transaction, phone number)
WhatsApp Support
- Message 0916 031 3000 on WhatsApp
- Say “I want to block my account/card”
- Follow the prompts to verify and proceed
Visit a Branch
- Go to any Sterling Bank branch
- Ask to block your card/account
- Bring a valid ID for verification
Sterling bank cardless withdrawal
Sterling Bank’s cardless withdrawal feature is a lifesaver when you don’t have your ATM card handy, Frank. Whether you forgot your wallet or just want a more secure way to access cash, here’s how to make it happen:
Via USSD Code
- Dial
*822*42#from your registered mobile number. - Follow the prompts to select “Withdraw Money”.
- Choose “ATM Withdrawal”.
- Enter the amount you want to withdraw.
- Confirm with your transaction PIN.
- You’ll receive a one-time PIN (OTP) via SMS.
Via OneBank Mobile App
- Open the Sterling OneBank app.
- Navigate to the Cardless Withdrawal section.
- Enter the withdrawal amount.
- Generate your OTP and Cash-Out PIN.
At the ATMOnce you have your OTP:
- Visit any Sterling Bank ATM (or any ATM with Quickteller functionality).
- Press “Enter” on the machine.
- Select “PayCode” or “Cardless Withdrawal”.
- Enter your OTP and Cash-Out PIN.
- Input the exact amount you requested.
- Confirm and collect your cash.
