How To Check Telkom Airtime And Data Balance And Cancel Data Plan

Last Updated on July 4, 2025 by admin

Understanding Telkom airtime and data balances is essential for effectively managing your mobile usage and avoiding unexpected charges. Airtime refers to the prepaid credit on your mobile account, which you use for making calls, sending text messages, and accessing data services.

Keeping track of your airtime balance helps you to maintain your connectivity without interruption and enables you to top up before your credit runs out.

Similarly, data balance pertains to the amount of internet data available in your data plan, which allows you to browse the internet, stream media, and use online applications.

Managing your data balance is crucial to ensure you do not exceed your plan limits, which could result in additional charges or reduced internet speeds.

Knowing how to check these balances is imperative. Telkom offers several convenient ways to keep track of your balances. One common method is through USSD codes, where you dial specific codes on your mobile phone to receive balance updates.

This is particularly useful as it does not require internet access. Alternatively, you can check your balances through the Telkom mobile app, which provides detailed account information and usage statistics.

Read:How To Check Vodacom Airtime And Data Balance And Cancel Data Plan

How To Check Your Telkom Airtime Balance

To check your Telkom airtime balance, you can follow a straightforward process that ensures you always know how much credit you have left. Begin by unlocking your phone and ensuring that you have a stable connection to the Telkom network.

To check your Telkom South Africa airtime balance, you’ve got several easy options—whether you’re using a basic phone or a smartphone:

1. USSD Code (Quick & Offline)

Dial *188# on your Telkom SIM.
Your airtime balance will appear instantly on your screen.
Works on any phone, no internet needed.

2. My Telkom App

Alternatively, for those who prefer digital platforms, Telkom also provides a mobile app

Download the My Telkom App from the Google Play Store or Apple App Store.
Log in with your Telkom account.
Your airtime, data, and usage history will be displayed on the home screen.

3. Telkom Website

Visit the Telkom Self-Service Portal.
Log in to your account.
Navigate to “My Account” to view your airtime balance.

4. WhatsApp Chat

Save 081 160 1700 to your contacts.
Open WhatsApp and send a message like “Balance”.
Follow the prompts to receive your airtime balance.

5. Call Telkom Support

Dial 188 or 081 180 from your Telkom phone.
Follow the voice prompts to hear your airtime balance

All methods ensure that you can manage your airtime efficiently, without unexpected interruptions during calls or data usage.

Read: How To Share/transfer Data And Airtime From Vodacom

How To Check Your Telkom Data Balance

To check your Telkom South Africa data balance, you’ve got several easy options—whether you’re using a phone, router, or even WhatsApp. Here’s your full toolkit:

1. USSD Code (Quick & Offline)

Dial *188# on your Telkom SIM.
Your data balance will appear instantly on your screen.
Works on any phone—no internet needed,

2. My Telkom App

Download the My Telkom App from the Google Play Store or Apple App Store.
Log in with your Telkom account.
Your data, airtime, and usage history will be displayed on the home screen.

3. Telkom Website

Visit the Telkom Self-Service Portal.
Log in to your account or register if you haven’t.
Go to “My Account” → View your data balance and usage.

4. WhatsApp Chat

Save 081 160 1700 to your contacts.
Open WhatsApp and send a message like “Balance”.
Follow the prompts to receive your data balance

5. Interactive Voice Response (IVR)

Dial 188 from your Telkom phone.
Follow the voice prompts to hear your data balance.

Read: How to borrow Vodacom Airtime, Data and Voice Advance

How To Cancel Your Telkom Data Plan

To cancel your Telkom data plan, you need to first determine the method that suits your preference, whether online or via a direct mobile approach. Begin by ensuring your phone is powered on and you have adequate reception.

The quickest way to cancel a Telkom data plan is dialing the Telkom service code, specific for managing data plans. You can access this by dialing *180# and following the prompts.

Here is the steps to take:

Using USSD

Dial *810# on your Telkom SIM
Select “Data Bundles”
Choose the bundle you’re subscribed to
Select “Unsubscribe” and confirm

You’ll get a confirmation message that your membership has been cancelled once you have followed all the instructions and finished the cancellation.

Using the Telkom App

Install the Telkom app
Log in with your Telkom account
Go to My Products → Subscriptions → Content Services
Tap the bundle you want to cancel and confirm

Using Telkom Website

Visit www.telkom.co.za
Log in to your account
Navigate to “Manage Services” or “My Subscriptions”
Select the bundle and click “Cancel”

Call Telkom Support

Dial 081 180 from your Telkom phone
Follow the voice prompts or speak to an agent to cancel your bundle

Read: How to check MTN South Africa data and artime balance & all ussd code

How to Telkom south Africa Contact Customer Service

Telkom South Africa offers multiple ways for customers to reach their customer service department. Whether you prefer to communicate via email, phone, or online chat, Telkom provides several options to ensure that your inquiries and issues are addressed promptly. It is important to choose the method that best suits your needs and the nature of your query.

Call Telkom Directly

Mobile Services: Dial 081 180 from your Telkom phone
Fixed Line Services: Dial 10210
Directory Enquiries: Dial 1023
These lines connect you to agents who can assist with billing, faults, cancellations, upgrades, and more

WhatsApp Support