As part of the Nigerian Communication Commission’s continuous initiatives to bring together Telecom Consumers in the rural areas with the Network Operators to discuss and proffer solutions to consumer-related issues and ensure consumers have value for money through effective service delivery, the 41st Edition of Consumer Town Hall Meeting (CTM) was held on the 30th of August 2018 at Ekpoma, Edo state.
The NCC’s Deputy Director, Consumer Affairs Bureau, Alhaji Ismail Adedigba during his welcome address said NCC “as a telecom Regulatory Agency is poised to empower telecom consumers with adequate information and education through constant engagement of consumers at various levels across the country”.
The NCC’s Director Consumer Affairs Bureau, Mrs Felicia Onwuegbuchulam
stressed that Consumer Town Hall Meeting seeks to educate telecoms consumers and other stakeholders on contemporary issues generating interest in the industry and also serves as a feedback mechanism for the Commission in making regulatory interventions for the benefit of the Consumers and the service providers as well as the industry as a whole.
Some initiatives put in place by NCC for telecom consumer empowerment and education are, Information dissemination via Consumer web portal; Interaction via social media platforms; NCC’S Toll Free Number- 622 and Radio programmes that educate consumers on their rights and privileges.
The programme was well attended by the Chairman of the Pentecostal Fellowship of Nigeria, the Market Women Association, Members of the Nigeria Security and Civil Defence Corps as well as members of the National Youth Service Corps.