How to contact Stanbic IBTC Bank customer care: Phone number, Email address

Last Updated on August 26, 2025 by admin

In today’s competitive banking landscape, exceptional customer service is a cornerstone of building trust and loyalty among customers, Stanbic IBTC Bank, a leading financial institution in Nigeria, recognizes the pivotal role that effective customer care plays in enhancing the overall banking experience.

The bank recognizes that exceptional customer service is the cornerstone of trust and loyalty in the competitive financial sector, and as such, offers a comprehensive suite of customer support services designed to address a wide array of inquiries and issues efficiently.

At the heart of Stanbic IBTC’s customer care strategy is accessibility, achieved through multiple service channels that cater to the diverse needs of its customers.

Whether seeking assistance via phone, email, social media platforms, or in-person visits at branches, customers have numerous avenues to obtain the support they need.

This multi-channel approach ensures that customers can reach out in their preferred way and receive timely responses from knowledgeable representatives.

whether it involves simple account inquiries, complex transactions, or financial advice. By fostering a culture of empathy and professionalism, Stanbic IBTC Bank ensures that every interaction enhances its customers’ overall experience with well trained staffs.

This article takes a closer look at the different aspects of Stanbic IBTC Bank’s customer care service. It covers the support channels available, the most common questions customers have, and the bank’s dedication to addressing customer issues.

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How To Contact Stanbic Ibtc Customer Support

If you need to contact Stanbic IBTC Bank’s customer support, there are several convenient options available to address your inquiries and resolve issues.

One of the most direct ways to get in touch with their customer service team is via their dedicated helpline. You can call their customer care number, which is available at all times, ensuring you have access to support whenever you need it.

You’ve got several ways to reach Stanbic IBTC’s customer support, depending on what’s most convenient for you:

1. Phone Support

• Main Support Line: 0700 909 9099
• Alternative Line: 0700 2255 782 6242 (That’s 0700-CALL-STANBIC)
• Landline Option: +234 1 2709676

These lines are typically available 24/7,

2.Email Address Support

You can reach Stanbic IBTC Customer Care via email using the following addresses:

General Inquiries & Support: CustomerCareNigeria@stanbicibtc.com

To Report Fraud or Suspicious Activity: fraud@stanbicibtc.com

 3. Physical Visit

You can visit Stanbic IBTC Bank in person for customer support at any of their branches across Nigeria. if  you’re in Lagos, here’s their head office location:

Address: IBTC Place, Walter Carrington Crescent, Victoria Island, Lagos, Nigeria

4. Online Support Options

Stanbic IBTC Customer Support Portal

Visit the Stanbic IBTC Support Portal to:

• Ask questions
• Find solutions to common banking issues
• Learn more about their services across banking, pensions, insurance, and asset management

“Let Us Call You” Feature

If you’d prefer a callback, head to their Contact Us page and fill out the form under “Let us call you.” Just drop your name, phone number, and a brief message—they’ll reach out to you directly

5. social media

You can easily reach Stanbic IBTC Customer Care via social media—especially if you prefer quick replies or want to send a direct message. Here are their official handles:

 Stanbic IBTC Social Media Channels

• Be clear and concise about your issue.
• Include your full name and account number (but never your PIN).
• Mention the date and nature of the transaction if applicable.

Social media is great for visibility and quick engagement, especially during business hours.

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How to buy airtime and data 

Buying airtime and data from Stanbic IBTC Bank is super easy and can be done in seconds—whether you’re using USSD, the mobile app, or internet banking. Here’s how to do it:

Buy Airtime via USSD (*909#)

This method works even without internet access:

• For self-recharge: Dial *909*Amount# Example: *909*500# to buy ₦500 airtime for your own number.
• For others: Dial *909*PhoneNumber*Amount# Example: *909*08012345678*500# to send ₦500 airtime to someone else.

Works on MTN, Airtel, Glo, and 9mobile.

Buy Data via USSD

To buy data directly:

• Dial *909*8# and follow the prompts to select your network and data plan.

If it’s your first time using USSD, you may need to register by dialing *909*11*1# and setting a PIN using your ATM card details and date of birth.

Using the Stanbic IBTC Mobile App

• Log in to the app.
• Tap “Airtime/Data” or “Buy Airtime”.
• Enter the phone number and amount.
• Choose Airtime or Data, then confirm with your PIN or fingerprint.

You can buy for yourself or others.

 Via Internet Banking

• Log in at Stanbic IBTC Internet Banking.
• Navigate to “Payments” or “Airtime/Data”.
• Enter the phone number, amount, and confirm.

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Pay bills from stanbic ibtc bank

Paying bills from your Stanbic IBTC Bank account is fast, secure, and can be done through multiple channels—whether you’re using your phone, laptop, or visiting a branch. Here’s how to do it:

1. Using USSD Code (*909#)

No internet needed:

• Dial *909# on your registered mobile number.
• Select “Pay Bills” from the menu.
• Choose the biller (e.g., DSTV, PHCN, Airtel, etc.).
• Enter the required details (e.g., smartcard number, meter number).
• Confirm with your PIN.

Works 24/7 and supports most major billers.

2. Stanbic IBTC Mobile App

• Log in to the app.
• Tap “Payments” or “Bills”.
• Select the bill category (TV, electricity, internet, etc.).
• Enter the customer ID or account number.
• Confirm the amount and authorize with your PIN or fingerprint.

You can save frequent billers for quicker future payments.

3. Internet Banking

• Visit Stanbic IBTC Internet Banking.
• Log in with your credentials.
• Navigate to “Payments” or “Quickteller Biller Management”.
• Choose the biller and input the necessary details.
• Confirm and authorize the transaction.

4. In-Branch Payment

Prefer face-to-face service?

• Visit any Stanbic IBTC branch.
• Fill out a bill payment form.
• Provide your account details and the biller’s info.
• The teller will process it for you.

 Bills You Can Pay

• Cable TV (DSTV, GOTV, Startimes)
• Electricity (PHCN, Ikeja Electric, Eko Electric, etc.)
• Internet & Mobile Data
• School Fees
• Government levies and taxes
• Flight bookings and more

How to block stanbic ibtc bank account/atm card

If your Stanbic IBTC Bank account or ATM card is lost, stolen, or compromised, it’s crucial to act fast to prevent unauthorized access. Here are the most effective ways to block your account or card:

1. Via USSD Code

You can block your card instantly using your phone:

• Dial *909*36# from your registered mobile number.
• Follow the on-screen prompts to select and block your card.
• You’ll receive a confirmation message once successful.

If you’re using a different phone number: Dial *909*29*PhoneNumber# and follow the prompts.

2. Using the Stanbic IBTC Mobile App

• Open the app and log in.
• Tap “Services” at the bottom.
• Select “Card Management”.
• Choose the card and tap “Hotlist Card” to block it.

Make sure your app is updated to the latest version.

3. Through Internet Banking

• Log in to Stanbic IBTC Internet Banking.
• Navigate to “Card Management” or “Self Service”.
• Select the card and choose the option to block or hotlist it.

4. Via SMS

Send a message in this format: BLOCKACCOUNT#YourAccountNumber to Stanbic IBTC’s designated SMS shortcode (you may need to confirm the current shortcode via customer care).

5. Call Customer Care

Speak directly to a representative:

• Dial +234 1 422 2222 or 0700 333 3333
• Request to block your account or card after verifying your identity.

6. Visit a Branch

If you’re in a safe location:

• Go to the nearest Stanbic IBTC branch.
• Provide valid ID and account details.
• Request to block your card or account immediately.

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